KNOWLEDGE BASE

How do I close my checking or savings account?

We thank you for your business. To close your checking or savings account, follow the applicable steps below:

Consumer checking/savings accounts:

Call us at 800-USBANKS (872-2657) and speak with a representative. We accept relay calls.

You can also submit a written request to close your account. Include your full account number and signature, then send to:

Customer Care Unit
PO Box 64991 
Saint Paul, MN 55164-9505

There's not an option to close your account using our automated phone system. At the start of the call, don't enter any information or press any keys. The system will ask you three times to enter information. After the third time, remain on the line and it will automatically route your call to the next available representative. 

Business checking/savings accounts:

Call 800-673-3555 and speak with a representative. We accept relay calls.

You can also visit us at any U.S. Bank branch to complete the request. We encourage you to make an appointment to allow time for questions and processing.

  • Logged into the mobile app? Select Make an appointment on your dashboard.
  • Logged into online banking? Start by selecting Customer service at the top of your page, then choose Make an appointment.
  • Not logged in? Visit usbank.com, then select Locations in the upper left corner and enter your ZIP code. Select the branch you'd like to schedule an appointment at, then choose Make an appointment.

Additional information:

To reach us outside the United States, call collect at 503-401-9991. We'll accept the charges.

Once your account is closed (except mortgages), mobile and online banking access is removed. For mortgage accounts, you can access mobile and online banking services for one (1) year after closing.

Accounts can't be closed while systems are in overnight processing (generally 10:30 p.m. - 5 a.m. CT). Please contact us outside these hours to close.