KNOWLEDGE BASE

How do I place a stop payment on a check?

There are a few things to consider before you place a stop payment on a check:

  • Payments already in process or completed can't be stopped.
  • To stop a scheduled payment, you'll need to submit your request at least three (3) business days before the scheduled payment date. 
  • You can reach us anytime at 800-872-2657.

If you'd like to proceed with placing the stop payment, follow these steps to get started:

Online banking steps:

To get started, log into online banking and follow these steps:

  1. From the top of the page, select Customer Service then Self Service.
  2. Under the deposit account menu, select Request a stop payment.
  3. Select I used a paper check, then Continue.
    • If you select I used my debit card or account number, you’ll be directed to call us to place the stop payment.
    • If you select I used my bill pay atusbank.com, you’ll be directed to the bill pay screen to cancel the payment. If you’re unable to cancel the payment online, please contact us for assistance.
  4. Choose Single check or Series of checks, enter the check information, then select Continue.
    • If you attempt to place a stop payment on a check that’s already cleared, you’ll receive a message the stop can’t be placed. You’ll have the option to stop another payment or to view your accounts.
  5. Review the stop payment details, then select Agree & submit.  A confirmation page will display when the stop payment has been successfully placed.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the Menu in the upper left corner and choose Help and services.
  2. Select Request a stop payment within the Account services section.
  3. Choose how you made the payment and select Continue
  4. Enter the check information and select Continue. (There may be a fee to place your stop payment request.) 
    • If you attempt to place a stop payment on a check that’s already cleared, you’ll receive a message the stop can’t be placed. You’ll have the option to stop another payment or to view your accounts.
  5. A confirmation page will display when the stop payment has been successfully placed.