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Bringing innovation to the age-old topic of ethics

May 17, 2023
Katie Lawler receiving an award
Katie Lawler, center, was recently recognized by Ethics & Compliance Initiative with its Carol R. Marshall Award for Innovation in Corporate Ethics.

The global chief ethics officer talks about how U.S. Bank is leading the way

When you think of ethics, a concept as old as time, you may not think of innovation. But as Katie Lawler, senior vice president and global chief ethics officer at U.S. Bank, will tell you, evolving how we think about ethics is innovative itself.

Lawler, who was recently recognized by Ethics & Compliance Initiative with its Carol R. Marshall Award for Innovation in Corporate Ethics, shared how she and her team are bringing innovative thinking to the bank and its 77,000 employees when it comes to doing the right thing.

What does it mean to be innovative in a topic that is centuries old? Why is it important?

I think it’s going beyond your code of ethics, your employee ethics hotline and annual ethics course. It starts with looking at ethics as more than a set of rules.

It’s about recognizing that much of our behavior is driven by the work environment we are in and being intentional about shaping a culture that supports good decision making.

When we created the Global Ethics Office, we started to look to organizational and behavioral psychology to understand how we might influence the environment for the better. We are learning from and partnering with the bank’s behavioral scientists to understand what drives human behavior so we can be responsive to it. 

Can you give some examples of how you’re innovating ethics at U.S. Bank?

By incorporating psychological safety and behavioral science in how we think about ethics, we are focusing on creating the conditions for employees to be able to be at their best.

We're working closely with our in-house behavioral scientists. We want people in this company to tell us when there’s an issue, an opportunity, a mistake, a new way of doing things. So we started with behavior mapping – asking ourselves, “What does it take for someone to come forward and speak up?” Then, what are the barriers and obstacles, or where it could break down? What are some interventions we could test to address those barriers? How do we make the process of coming forward less intimidating, and how do we build positive reinforcement for doing so?

In every language in the world, the word people use for whistleblower is negative. You think about rat, fink, narc, etc. So how do we flip that and give positive reinforcement for stepping forward? We know it can be as simple as saying "thank you" the minute someone speaks up.

Telling the stories of how people spoke up and the positive impact it makes is important. So that's one of the projects we're working on with that team.

We’re also exploring the design of our tools for reporting ethics concerns so that it is less intimidating and helps people feel better and more comfortable with speaking up.

Why is psychological safety in the workplace important? Are we seeing benefits?

We had been talking about it for a while, but psychological safety really caught on for our teams during the pandemic. In a psychologically safe workplace, people feel they can be themselves, offer ideas, raise concerns, admit mistakes and offer new ideas. They aren’t afraid of looking foolish, being viewed as negative, or being seen as difficult.

Psychological safety helps create the culture of inclusion and belonging we're striving for, where every employee feels that their voice is welcome and wanted.

Psychological safety also enables innovation. We know from research that your most innovative teams are those that are psychologically safe because people don’t hold back their ideas out of fear. This concept is the soil for integrity, inclusion and innovation.

Companies won't thrive if people are keeping their heads down trying not to make any waves. 

As a company, we're going through big changes with technology, evolving to meet changing customer needs. How do ethics and your role connect to our technology transformation?

I’m part of our internal working group for responsible use of artificial intelligence and machine learning. The work has accelerated in the last 18 months working with our Digital, Risk, Technology, Operations and Innovation teams.

We’re working on how we operationalize our principles and values for this transformation, to leverage new technologies in a responsible way.

Our principles focus on fairness, transparency, explainability and avoiding harm. 

But we also have one that is about doing good. How can we use technology to better support the needs of our customers and actively do good? I think it is really important to think beyond doing no harm. If you only focus on avoiding harm, there is a risk that you do the minimum. 

When you think about doing good, creating benefit for stakeholders, that is where you get to the real power from operating with ethics, whether about AI or any other aspect of your operation.  

You were recognized with a personal award this year, and U.S. Bank was also named one of the World's Most Ethical Companies for the ninth consecutive year. What do you think drives this ongoing recognition?

I think it comes back to the core culture at U.S. Bank. We're disciplined. We're thoughtful. As an organization, we have prided ourselves on being very customer focused.

Look at our core values. Some companies’ values are just words on paper, but our core values truly reflect who we are and who we strive to be.

We're always trying to anticipate both on risk and the opportunity side what we need to be focused on to best serve customers and employees.

I really think there’s something special in this company from the top down. We're here to serve the customer and help them make their dreams come true, and we do that by doing the right thing every day.

 

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Focusing on the future: U.S. Bank Innovation team offers insights on CES 2022

The annual technology trade show is a key signifier of emerging trends.

Five questions with the head of U.S. Bank Home Experience Studio

Stephanie Wenkel and her team helped create the bank’s digital mortgage portal, which has won accolades for its ease of use for consumers.

Five questions with Anu Somani on instant payments

Somani, who leads the U.S. Bank Payment Innovation Studio, talks about what instant payments mean for businesses and consumers alike.

First woman to lead sales group wants others to follow in her footsteps

Veteran employee aims to bring greater diversity to her team

Finding herself ahead of the times, Kathy Goucher turned the clock forward

From defying unwritten rules to shaping those written, Kathy Goucher left her mark on U.S. Bank.

Finding a personal passion to #GiveTime to the community

U.S. Bank employees share impact of their involvement with Home Start in San Diego.

Fifty-year anniversary of Fair Housing Act hits home for Lenny McNeill

The U.S. Bank mortgage leader reflects on how its passage opened the door for his family.

Fargo volunteers hit sandbag assembly lines to thwart potential floods

U.S. Bank employees used paid volunteer time off to lend a hand in their community.

Expanded agreement to enhance wholesale banking lending experience for clients

Collaboration with nCino will result in an easy-to-use platform with greater efficiencies for clients through entire lending process.

Employee says adoption is worth the wait

U.S. Bank Adoption Assistance Reimbursement and Parental Leave Programs give employees financial support and time.

Elavon technology helps shape the future of iconic UK charity

The Royal British Legion is using cashless terminals to collect donations supporting service members and families.

Elavon is ready for growth with Atlanta office expansion

U.S. Bancorp subsidiary pivots to meet digital needs of its more than 1 million customers worldwide.

Elavon acquires Sage Pay

The acquisition is part of Elavon’s strategy to help customers become more digital, efficient.

Urdu-speaking employee uses language and human connection to help refugees

Saim Malik uses his skills to assist Afghan Welcome Home Project of Central Illinois.

Making sure language translations are clear and nuanced for customers

Alicia Lopez leads the team that manages the bank’s translations.

Louisville mortgage pro helps Hispanic community achieve American dream

Joanna Garcia draws on her experience as a Cuban immigrant

Iowa banker receives Governor’s Volunteer Award

Cedar Rapids employee recently honored for her 15-year dedication to assist low- to moderate-income households file their taxes for free

Going off-road to support the Ronald McDonald Care MobileGoing off-road to support the Ronald McDonald Care Mobile

Banker and her husband go above and beyond to help families in their community

From administrative assistant to market leader: A coast-to-coast career path

Andi Garten’s ‘accidental’ entry into banking has led to a decades-long journey, with a healthy dose of tennis play on the side.

Engineer wins U.S. Bank Foundation Cleantech award for clean water technology

Tennessee-based entrepreneur is the fourth annual recipient of the Cleantech Inclusion Award, which includes a $25,000 grant and year-long mentorship

Passion for politics fuels annual cross-country trek to mentor next generation

Government relations team member volunteers with California Boys and Girls State program, which he participated in himself while in high school

Building excellent customer experiences – by design

A Q&A with Caleb Schmidt, head of Experience Design

Bringing innovation to the age-old topic of ethics

How the global chief ethics officer for U.S. Bank is leading the way

Branch designer replacing teller lines with collaborative spaces

First-ever interior designer for U.S. Bank branches works to bring relationship-focused experiences to customers.

Bank provides payment-free autos to two Gold Star families in San Diego

The gifts are part of the U.S. Bank Driven to Serve initiative done in partnership with the Freedom Alliance

Bank gives students time with Junior Achievement as part of Innovation Award

Junior Achievement and U.S. Bank have been connected for decades through volunteer events, grant awards and other partnerships

Two U.S. Bank leaders receive 2021 Next awards

Angela Ratliff and Anu Somani were honored by American Banker and PaymentsSource, respectively.

TravelBank co-founder and CEO Duke Chung on the future of business travel

Business travel is coming back. But filing manual expense reports may not be.

Trading rubber soles for rubber wheels to gain new perspectives

A team of U.S. Bank colleagues participated in the inaugural Play for Inclusion 3v3 Wheelchair Basketball Charitable Tournament in Milwaukee.

Working Mother names U.S. Bank to 2020 Best Companies for Multicultural Women

The magazine publishes the list annually.

With Card as a Service, U.S. Bank sparks more innovation in digital payments

Solution helps businesses instantly provide virtual corporate cards to customers, employees and contractors.

Why U.S. Bank is taking an ownership stake in two fintech venture capital firms

We are investing in the future of fintech and accelerating our dedicated fintech engagement team.

Why this serial entrepreneur chose to join a 150-year-old bank

Ian Eslick is head of enterprise engineering, technology strategy and modernization at U.S. Bank.

Why one banker is on a personal mission to prevent elder fraud

Chad Schrieber wants to help others avoid what his father and family have gone through.

When the Army called, Rabiu Ahmad traded banking for respiratory therapy

Ahmad is among a number of U.S. Bank employees who have helped the country respond to COVID-19.

What the ADA anniversary means to me

Accessibility consultant Christina Granquist shares how designing for disabilities shaped the new voice assistant in the U.S. Bank Mobile App.

Q&A: What is a chief ethics officer?

U.S. Bank recently created the new role.

Volunteer firefighter Adam Chinnock moonlights as a banker

U.S. Bank Fraud Risk Analyst Adam Chinnock has volunteered more than 230 hours as a firefighter this year.

Videos: U.S. Bank attracting top fintech entrepreneurs with a digital approach

With help from fintech partnerships and acquisitions, U.S. Bank is combining banking, payments and software into a suite of holistic solutions that are delighting customers and driving loyalty.

Veteran receives mortgage-free home

Through the U.S. Bank HOME program, U.S. Army Sergeant Xanthin Luptak receives 23rd home donation — and first in Tennessee

Using cloud technology to make payments instant and connected

With hackathons, U.S. Bank brings together technologists and business experts to develop solutions that meet client needs.

U.S. Bank Voyager Fleet Program expands to government agencies, schools, more

Our contactless payment solution is now available through Sourcewell.

U.S. Bank volunteers power nearly 50 Pride month parades and festivities

In-person Pride events return with renewed energy.

U.S. Bank update: the work continues to help close the racial wealth gap

In 2022, U.S. Bank focused on a set of initiatives to help individuals and families build wealth

U.S. Bank to offer CLO clients tailored portfolio optimization capabilities

New offering gives collateralized loan obligation clients comprehensive insights for more streamlined and effective trade structuring.

U.S. Bank to help Cincinnati girls earn new Girl Scout cybersecurity badge

The bank is partnering with Girl Scouts of Western Ohio to provide hands-on training at its Cyber Defense Center.

U.S. Bank to acquire small business payments software company, Bento Technologies

Continues expansion of world-class digital capabilities for small businesses.

Tom Gallo lends 50 years to the bond industry

He says he is having “too much fun to stop now.”

Through community, El Camino Latino Center connects students with careers

U.S. Bank is one of five organizations housed within the Bellevue University center as part of a unique partnership.

This U.S. Banker created a new role teaching diverse youth about building wealth

Chris Taylor is channeling his passion and our core values to make a difference in his community.

This aspect of your credit card is changing – here’s why

Our retail payments head Steve Mattics discusses the design process behind the new U.S. Bank Altitude Go.

This 92-year-old U.S. Banker is a hidden treasure on Catalina Island

Celebrating the life and legacy of U.S. Bank General Clerk Norris “Whitey” Mendenhall.

Think tank helps U.S. Bank reach millennials and Gen Z

Dynamic Dozen reverse mentoring program connects U.S. Bank with next generation of consumers.

The U.S. Bank Access Fund exists to help entrepreneurs like Joanna

The owner of a growing dessert catering business has received financing from U.S. Bank partner Grameen America.

The sole member of the Venezuela cross-country ski team works for U.S. Bank

Eduardo Arteaga will compete at the FIS Nordic World Ski Championships 2021 in late February.

Technovation partnership inspires careers in STEM

Members of a team that pitched U.S. Bank executives their app ideas in 2018 have gone on to focus on science, technology, engineering and math in their college studies.

Taking an idea and running with it

U.S. Bank Project Manager Ted Gamble ran 200 miles to raise funds for a non-profit that creates jobs in Haiti involving recovered ocean-bound plastic.

Survey finds COVID-19 accelerated virtual care, healthcare payments digitization

The new data is from the proprietary and third annual Healthcare Payments Insight Report from U.S. Bank.

Dynamic Dozen program helped U.S. Bank think through pandemic challenges

2020-21 reverse mentoring cohort kicked off in March 2020, just as world dramatically changed.

Dr. Tanu Luke highlights leading roles of women in history of tech innovation

We teamed up with Microsoft and nonprofit Women in Voice for a virtual hackathon event.

Dr. Bernice King helps launch new Black Heritage BRG chapter at U.S. Bank

King spoke about living as a legacy to parents Dr. Martin Luther King Jr. and Coretta Scott King.

Dorothy Bridges and Greg Cunningham named to EBONY Power 100

The list has been a cultural staple for nearly five decades.

U.S. Bank taps into tech talent at nearby community and technical college

New partnership with Minneapolis College includes recent hackathon, scholarships, guest lectures and more.

District manager helped blaze the trail for modern branch design

Mariam Abrahams reflects on her leadership path at the bank

Deployed bankers find work-life balance in Kuwait

We are committed to supporting veterans and their families.

Denver nonprofit introduces girls to 3-D printing

We donated $20,000 to create a new makerspace for Girls Inc.’s STEM program.

U.S. Bank announces new cryptocurrency custody services for institutional investment managers

NYDIG will act as sub-custodian.

CRE leader opens doors for clients and communities

Dhiren Patel talks about what drives him – and opportunities for change.

New ranking says U.S. Bank has been most essential bank amid COVID-19 pandemic

The Harris Poll ranking polled Americans on resolve, trustworthiness, responsiveness and permanence.

New report: U.S. Bank among top companies for employee economic mobility

The American Opportunity Index, launched by the Schultz Family Foundation, Harvard Business School and Burning Glass Institute studies the progress of workers without a college degree.

New to U.S. Bank? Switch your paycheck direct deposit in minutes

U.S. Bank is first large bank to automate direct deposit switching.

New U.S. Bank branch celebrates Pride and previews the future of banking

The branch is located in the first officially recognized LGBTQ+ neighborhood in the United States.

New U.S. Bank Mobile App delivers unprecedented personalized insights

We rebuilt the app from scratch based on insights from customers.

New U.S. Bank Mobile App has now delivered 100 million personalized insights

The app now also has a Spanish language option.

U.S. Bank simplifies accounts payable with AP Optimizer

AP Optimizer connects businesses to the established Bottomline Paymode-X network of 450,000 suppliers.

U.S. Bank signs agreements with top data aggregators, bolstering API efforts

Agreements will make it easier, faster and more secure for customers to connect their account information.

One year later, U.S. Bank branch employees reflect on COVID-19

We’ve relied on both technology and ingenuity to serve customers amid the pandemic.

Ozark banker steps up as tornado touches down

Glynda Dickinson turned to an old bank vault and new technology to help customers.

U.S. Bank’s first embedded payment solutions as part of Microsoft collaboration

One of the first banks to directly embed its own payment tools within Microsoft Dynamics 365, U.S. Bank delivers easy-to-implement, efficient payment capabilities.

#usbankroadtrip showcases the human side of banking at our branches

Videos from across the country will be released over the next five months on U.S. Bank social media channels.

U.S. Bank Recognized for Supporting Small Businesses

U.S. Bank honored by Small Business Administration Minnesota District and Colorado Governor.

U.S. Bank raising minimum base pay for the second time this year

Effective later this year, all employees in the U.S. and Canada will make at least $20 per hour as part of the bank’s continued investment in its people and businesses.

U.S. Bank proudly supports “The Cheech,” dedicated to showcasing Chicano art

The Cheech Marin Center for Chicano Art & Culture of the Riverside Art Museum is a public-private partnership with renowned comedian and Chicano art collector Cheech Marin, RAM and the City of Riverside.

U.S. Bank Payments CFO named ‘Most Influential’ by American Banker

American Banker names Kristy Carstensen one of the Most Influential Women in Payments.

U.S. Bank participates in first ever real-time payment on RTP system

U.S. Bank among first banks to use The Clearing House's new real-time payments system.

U.S. Bank names Tim Welsh vice chairman of Consumer Banking Sales and Support

Welsh joins the bank from a consulting firm where he specialized in financial services and the consumer experience.

U.S. Bank names Srini Nallasivan chief analytics officer

Nallasivan joins the bank with years of experience in customer experience-focused data and analytics.

U.S. Bank names Sekou Kaalund new head of branch banking

Kaalund will lead the bank's branch and small business teams across its 26-state footprint.

U.S. Bank names Luke Wippler corporate treasurer

Wippler succeeds John Stern, who was appointed president of our Global Corporate Trust and Custody business last month.

U.S. Bank names Jodi Richard vice chair and chief risk officer

Richard will join the company's Managing Committee and report to Chairman, President and CEO Andy Cecere.

U.S. Bank names Don Relyea chief innovation officer

Relyea will work across our company to develop strategic assessments of emerging technologies and products.

U.S. Bank names Derek Martin St. Louis market president

Martin will lead the Commercial Banking group in the St. Louis market.

U.S. Bank names capital markets blockchain lead

Milena Kohlhofer will help identify blockchain products that add efficiencies to capital markets business and advise Corporate & Commercial Banking clients on blockchain solutions.

Superhero-inspired support of unstructured play in San Diego

Meet the U.S. Banker helping to make community possible with The New Children’s Museum and across the nation.

#StopAsianHate: A message to AAPI employees, customers and communities

We pledge to do our part to combat biases and acts of violence against Asian American and Pacific Islander communities.

Competitive skier-turned-banker shares her view from the top

We are growing our role as a leader in financing the ski industry under Jennifer Kaufman.

Compass points students toward inclusive employers

U.S. Bank intern Ryan Poehler is paying it forward on campus and grateful for those who have done the same in the workplace.

Cobrowse marks three-year milestone with millions of fans

Rolled out in the early stages of pandemic, the customer-centric feature has proven to be extremely popular long-term, with consistently high customer satisfaction scores and new video features

‘Shifting the narrative’ around people with disabilities

U.S. Bank is working to create an inclusive workplace where all employees can thrive.

U.S. Bank exec honored for ‘forging remarkable career’ after serving in Navy

Scott Lippert, who leads Payment Services Operations and the U.S. Bank Proud to Serve business resource group, recognized as a notable military veteran executive.

U.S. Bank named one of the 2023 World’s Most Ethical Companies

The Ethisphere Institute recognizes U.S. Bank for the ninth consecutive year

U.S. Bank named one of the 2022 World’s Most Ethical Companies

The Ethisphere Institute recognizes U.S. Bank for the eighth consecutive year.

U.S. Bank named one of the 2021 World’s Most Ethical Companies

The Ethisphere Institute recognized U.S. Bank for the seventh consecutive year.

U.S. Bank named one of the 2021 Best Companies for Multicultural Women

Seramount, formerly Working Mother Media, publishes the list annually.

U.S. Bank named one of the 100 Best Companies for working parents

Notable programs on this year’s Seramount survey include benefits and childcare, employee support programs, and paid time off and leaves.

U.S. Bank named by LinkedIn to 50 best workplaces to grow your career

The Top Companies 2021 list recognizes companies that both attract and invest in talent.

U.S. Bank named best big bank in 16 states by Newsweek

Banks evaluated on customer service, savings and checking accounts, and digital tools during COVID-19 pandemic.

U.S. Bank named best place to work and donates to Transgender Justice Initiative

We're proud to be a national partner of the Human Rights Campaign and the HRC Foundation’s Transgender Justice Initiative.

U.S. Bank named a 2022 Best Place to Work for LGBTQ Equality

Read more about the Human Rights Campaign Foundation index.

U.S. Bank named a 2021 World’s Best Bank by Global Finance Magazine

We won the top honor in three U.S. regions: Great Lakes, Plains and Southwest.

U.S. Bank Mobile App receives user experience recognition from Forrester

Independent research and advisory firm Forrester the latest to acknowledge the U.S. Bank Mobile App.

U.S. Bank Mobile App ranked No. 1 overall

Industry benchmarking firm Keynova Group ranks U.S. Bank #1 overall in mobile banking, including #1 for mobile app.

U.S. Bank Mobile App named No. 1 for customer service

Business Insider Intelligence also named the recently rebuilt app No. 2 overall, up nine spots.

U.S. Bank Mobile App continues to win accolades, add new features

Ranked #1 by a consensus of benchmarking firms, the app just keeps getting better – and extending its lead.

U.S. Bank, Microsoft accelerate the future of banking with cloud computing

Companies join forces to drive U.S. Bank’s transformation to the cloud with Microsoft Azure, build foundation for new experiences for customers and employees.

U.S. Bank makes it easy for small businesses to project their cash flow

The new online banking tool provides a forecast of account balances up to 90 days ahead, as well as a 90-day historical view, giving clients important information to help plan for their business.

U.S. Bank makes investment into EAF to help employees during the pandemic

Those navigating reduced income when a partner loses a job during the pandemic may be eligible to receive a grant.

U.S. Bank leader: Union Bank acquisition ‘game-changer’ for California customers

California customers to enjoy greater convenience, improved technology and continued focus on building strong communities, he says.

U.S. Bank leaders are among the 2021 Most Influential Women in Payments

The annual list is published by Payments Source.

U.S. Bank Law Division recognized for diversity and inclusion leadership

The department’s initiatives to advance equal access to justice and foster equity in the legal profession have received recent acclaim.

U.S. Bank launches VantagePoint Accounts Receivable Matching

This feature further enhances our leading corporate accounts receivable automation service.

U.S. Bank launches solution with FuelHub to optimize bulk fuel payments

U.S. Bank to pay refiners and wholesalers, provide bulk fuel buyers with extended terms to make payment.

U.S. Bank launches Simple Loan to meet customers’ short-term cash needs

Customers can borrow between $100 and $1,000 with no hidden fees.

U.S. Bank launches new vehicle shopping, ownership tools

Expanded digital capabilities simplify and streamline the experience.

U.S. Bank launches nation’s first Spanish-language voice assistant for banking

We are making it easier and simpler for our Spanish-speaking customers to bank digitally.

U.S. Bank launches Instant Card solution for companies with remote employees

Companies can quickly provide access to a corporate card as well as set spending limits and expiration dates.

Celebrating a technology milestone to help clients

Nearly 10,000 U.S. Bank client accounts migrated to new custody platform.

U.S. Bank Payments CFO named ‘Most Influential’ by American Banker

Kristy Carstensen builds on the belief that a diverse team is strong and agile.

Business Access Advisors help take minority small businesses to the next level

The initiative, launched in 2021 as part of U.S. Bank Access Commitment, has already served more than 1,000 businesses in 2022.

Bringing mental health resources to a town in need

Jonathan Franklin, an employee based in Harvey, North Dakota, and his wife, Nicole, opened the first and only counseling center within 60 miles of the rural town after a spate of suicides.

Betsy Cadwallader focuses on ‘resilience and recovery’ in new leadership role

The regional Commercial Banking leader’s expanded portfolio at U.S. Bank spans from Pacific Northwest to the Rockies.

‘Be adaptable’: Inside my virtual summer internship at U.S. Bank

U.S. Bank summer intern Ben Stevenson writes about his experience working virtually amid COVID-19.

Barron’s names Gunjan Kedia to 100 Most Influential Women in U.S. Finance

Kedia is vice chair of Wealth Management and Investment Services at U.S. Bank.

Bank’s involvement with Autism Acceptance Month resonates with employee’s family

Tennessee employees, including one whose son has autism, volunteer at autism awareness event

Banker trades suits for black and white stripes during football season

U.S. Bank private wealth advisor Tyree Walton spends weekends officiating college football games.

Banker focuses on addressing wealth disparities among Black Americans

Marcus Brown works to expand access to capital

An unexpected mission for a banker and National Guard member

Nas Iqbal is deployed in Kuwait and was sent to support the emergency evacuation in Afghanistan.

An unexpected career for an employee with autism

John McCoy is thriving at U.S. Bank and takes pride in calling himself a banker.

Scott Ford joins U.S. Bank as president of Wealth Management Affluent

Ford brings more than two decades of industry experience.

SBA honors U.S. Bank with award for loans to Black-owned businesses in Arkansas

Investments U.S. Bank has made in support of Black-owned businesses includes the creation of business access advisors, who can expand networking and business development opportunities for Black business owners.

Saving small business owners time and effort to focus on their passion

Deepening business relationships and creating simplicity through digital tools and services.

San Diego banker teaches self-investment by paying it forward

Over the past three years, Brittny Ferguson has logged nearly 500 volunteer hours and won "Volunteer of the Year" from Junior Achievement of San Diego.

Sacramento raises the bar for U.S. Bank employee giving campaign

Market with less than 350 employees volunteers 1,200 hours during annual companywide campaign to provide direct support to nonprofits.

Root of U.S. Bank financial strength traces back to Lincoln

The national charter for predecessor First National Bank of Cincinnati was signed in 1863.

Rocky Fong goes to great heights for the Seattle community

The U.S. Banker is a regular fixture of the nonprofit scene.

Robots and metaverse and digital twins, oh my! U.S. Bank innovation at CES 2023

The U.S. Bank team returns to the first in-person CES show in Las Vegas since 2020 to check out the latest trends and technology.

Ankit Bhatt needs help serving millions of customers

Our consumer digital leader is hiring customer-obsessed colleagues to shape the U.S. Bank Mobile App and more.

Andy Cecere to succeed Richard Davis as U.S. Bancorp CEO

Cecere has been with U.S. Bank since 1985 and has served as president and chief operating officer since January 2016.

Andy Cecere talks digital transformation, expansion strategy and more in new Q&A

Our chairman, president and CEO recently spoke with the Minneapolis/St. Paul Business Journal.

Amid record usage, U.S. Bank mobile check deposit named best in class

The continually improving feature is one of many ways that we have served customers amid the pandemic.

A message from U.S. Bank Chairman, President and CEO Andy Cecere

Our top priority is to keep people safe.

American Banker names U.S. Bank leaders to 2021 Most Powerful Women lists

The publication recognized Gunjan Kedia, Kate Quinn and Jodi Richard.

Akoya and U.S. Bank team up to accelerate safe, secure, and transparent consumer-permissioned financial data access

U.S. Bank is now connected to the Akoya Data Access Network – the first since February’s acquisition. The move unlocks new, quicker and more secure options and helps put control over personal financial data back in the hands of consumers.

1992 kicked off years of rapid change at U.S. Bank

Our Minnesota-based company, and banking itself, looked very different the last time the big game came to town.

Q&A with Kim McKee, Northeast regional manager, Commercial Real Estate

Building a Commercial Real Estate office in one of the country’s most competitive CRE markets takes dedication, knowledge and experience. Kim McKee explains how she did it, while also growing the portfolio from zero to multi-billion dollars.

Publication names U.S. Bank No. 2 Most Innovative Bank, No. 2 Best Board

Bank Director ranks company among the 10 Best National Banks.

Pride is a part of everyday life at U.S. Bank in West Hollywood

A recent makeover is the latest in how employees make sure the branch reflects its surrounding community.

Plaid and U.S. Bank collaborate to deliver a secure open finance experience

The rapid integration enables improved choice and flexibility for customers when linking third-party apps with their accounts.

Pitching in to help tornado-hit Kentucky

Employees’ agility, compassion and volunteerism make a huge impact.

Pickleball pro pulls from tennis background, competitive mindset

Data engineer Aanik Lohani has beaten some of the top pickleball players in the world

Payments operations leader recognized for paying it forward

Head of North American Operations for Elavon says follow your heart when giving to your community

Fortune names U.S. Bank one of the 2021 World’s Most Admired Companies

The company topped its industry and was recognized among all companies for management quality.

Partnership with ‘Hiring Our Heroes’ helps build U.S. Bank workforce

The nonprofit job training program helps provide meaningful opportunities to veterans, transitioning service members and military spouses.

Responding to Hurricane Ian

The publication recognized Gunjan Kedia, Kate Quinn and Vanessa Angeles and awarded U.S. Bank a Top Team honor.

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