U.S. BANK VIRTUAL BRANCH

Welcome to the Charlotte NC Virtual Branch.

We’re a bank without walls.

Just make an appointment to meet one our dedicated virtual team members over the phone or online. See your banker through our video streaming and co-browsing technology. 

Get one-on-one support.

Let’s meet to discuss your checking and savings accounts, home loans, business banking, investment management, credit cards and more.

Make an appointment

Get answers to your homebuying questions today.

Connect with a mortgage loan officer.

Understand and navigate the home buying process. Our mortgage loan officers tailor solutions to your unique needs.

Bank when and where it’s convenient for you.

U.S. Bank Smart Assistant features by voice.

Bank when and where it’s convenient for you.

Open an account today. Manage and pay bills. It’s secure and easy. The U.S. Bank mobile app makes it simple to do all your banking, right here or wherever you go.

Learn more
Or text GET APP to 872265 to receive a download link.
Or text GET APP to 872265 to receive a download link.

Banking that’s simple and convenient. Learn how.

We call ourselves a bank without walls. Connect with us virtually, online or over the phone, to complete your banking tasks. We’ll support you on your big and small decisions such as which credit card to open, how to bank online, getting a home loan and more.

Appointments are how you connect with your virtual banker. It allows you time to ask any questions you have. Get help with the mobile app, opening a checking or savings account, transferring money and more. When you book an appointment, you’ll select the date and time, the purpose of your appointment and if you’d like to meet over the phone or virtually.

U.S. Bank virtual appointments use two-way video streaming technology to support your banking and financial needs. Schedule a virtual appointment to enroll in online banking, download and set up the U.S. Bank Mobile App, discuss opening a new credit card, lending and business accounts, and more. Through a virtual appointment, you have the same face-to-face interaction that you would have in your local branch but without leaving your home. Schedule a virtual appointment  for help with a wide range of tasks, such as enrolling in online banking, setting up direct deposit, ordering new debit cards and more.

Now, more than ever, you can do so much more than withdraw cash from an ATM. Most U.S. Bank ATMs let you check your bank account balances, deposit cash and checks, transfer money between accounts, make payments and reset your card PIN. If you just need to withdraw cash, you can even specify if you want large or small bills. Learn more and view video tutorials about U.S. Bank ATMs.

Log into usbank.com. Next, select Customer Service at the top of the dashboard and choose Contact us. From here, you can reach us a couple ways:

Call: Choose the applicable department you'd like to reach from the phone list provided.

Email: Select Email Us on the right side of the page, in the “More Options” section. Enter the information requested and select Submit.

If you’re on Google, search for ‘U.S. Bank near me.’. You can also visit the U.S. Bank branch locator at https://www.usbank.com/locations/ and enter address, city or state and ZIP code that is nearest to you. Another option is to click on the map and select the ‘Search this area’ button. Use the filters to narrow down your search. You may also select Locations in the upper right corner of the page at usbank.com to start your search.

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