How do I close my certificate of deposit (CD)?

If you're ready to close your CD, we'll need to speak with you. The best time to close it is when the term of your CD has run it's course to the end (i.e., matured). By waiting until the CD has matured, you can avoid fees and penalties. 

Call us at 800-USBANKS (872-2657) or visit any U.S. Bank branch to complete the request. We encourage you to make an appointment to allow time for questions and processing.

  • Logged into the mobile app? Select Make an appointment on your dashboard.
  • Logged into online banking? Start by selecting Customer service at the top of your page, then choose Make an appointment.
  • Not logged in? Visit, then select Locations in the upper left corner and enter your ZIP code. Select the branch you'd like to schedule an appointment at, then choose Make an appointment.