KNOWLEDGE BASE

I have money in my Focus Card/ReliaCard® account, so why was my purchase rejected?

Unfortunately, certain purchases require a hold of funds greater than the actual purchase amount, and the amount of your available balance is reduced by the preauthorization hold until the purchase is finalized. The hold amount varies based on the purchase type (debit or credit) and the merchant (gas station, hotel, etc.). When making these types of purchases, you need enough funds in your card account to cover these holds or the purchase will be declined.

If you have additional questions you can contact us at the applicable number below:

Focus Card (payroll): 877-474-0010 (click “Call” below)
Focus Card (non-payroll): 888-863-0681

ReliaCard: 855.282.6161

We accept relay calls.

Visit our FAQ page for more information about Reliacard®.