KNOWLEDGE BASE

How do I get a refund of my credit balance on my credit card account?

If you have a credit on your account and want it refunded, please call the number listed on the back of your card.

  • We’ll need to verify your address and other information to assist.  
  • The refund check is issued, made out to the primary account owner, and mailed to the address on file.
  • The amount of the refund may vary if transactions, interest, and/or fees post to the account before the refund is sent.
  • The credit can’t be applied to another credit card, checking, or savings account.

Additional information:

  • Occasionally, if we determine a payment being sent is what caused the overage in the account, they may return the money to the original submitter.
  • You can leave the credit balance on your account for three consecutive statements. After that, the credit balance will automatically be refunded.
  • If the credit balance is due to a payment, additional research may be needed. You can expect to receive a written response in 10-14 days.