Consider checking your order history within digital banking. There, you can check the status to determine if it shipped or if it was placed on back-order.
If it was shipped, check the date to see if it's been three weeks since the order date. if it has, call us at 888-229-8864. We accept relay calls.
You have 30 days from the expected delivery date to notify us the merchandise wasn't received, unless otherwise stated in the order.