KNOWLEDGE BASE

How are my scheduled payments processed with bill pay?

Log in to online banking to get started with bill pay. Your scheduled payments are sent one of two ways:
  • Most scheduled payments are sent electronically, and funds are withdrawn from the customer's accounts on the payment date.
  • A fraction of payments are sent as paper checks. Funds for these checks are withdrawn from the customer's accounts based on when the biller processes the payment. Some merchants process paper checks as soon as they receive it, which results in an earlier bill payment than requested by you. If you incur any fees as a result of a bill payment that is processed earlier than you requested, please contact us at 800-987-7237.
Note: Safe Debit Accounts can only be used to pay billers listed in our system who can accept electronic payments. Express, future-dated and recurring payment options are not available for Safe Debit Accounts.