Is there a guarantee my bill payment will be received on time?

Yes, we guarantee the payment to be correct and delivered by the date selected, if all of the following apply:

  • The payment account is sufficiently funded.
  • All the payment information is entered correctly.
  • The payment is scheduled to arrive by its due date.

To ensure it arrives on time, we recommend logging in at least five business days before your bill is due. For billers requiring paper checks, U.S. Bank (we) use that time to cut and mail it.

This doesn't mean you need to pay your bill ahead of its due date, only that you schedule the payment with enough time to arrive by the due date.

If you need it to arrive faster, there may be same-day or overnight "Express Delivery" payment options available. Not all billers can receive express payments. If it's available, it'll appear when choosing a payment date within the Bill Pay calendar.

Additional information

Some merchants process paper checks as soon as they receive it, which can result in an earlier bill payment than you asked for. If you incur fees as a result of this situation, please contact us at 800-987-7237. We accept relay calls.

Safe Debit Accounts can only be used to pay billers listed in our system that accept electronic payments and will default to the standard delivery payment date. Express, future-dated, and recurring payment options are not available for Safe Debit Accounts.