How can I get help logging in to my account?

If you're having trouble logging in, we can help. Choose the best experience to suit your needs. 

Online banking steps:

For the best online banking experience, we recommend logging in at

To find your username:

  1. Select Get login help below the the Log In button.
  2. Select I don't know my username listed under Username. 
  3. Choose your Phone or Email to verify your account and select Continue.*If you have changed your phone number within the last three days, please call 877-202-0043 for help. we accept relay calls.
  4. Verify the last four digits of your Social Security number, then Continue. We will send you a six-digit verification code that you will be able to enter to get your username. You can also select Reset password if you need help. 

To reset your password:

  1. Select Get login help below the the Log in button.
  2. Type in your username and select Continue
  3. Provide your personal ID and other requested information.
  4. Choose your verification method.
  5. Once your verified, you'll be prompted to change your password.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Login on the login page.
  2. Enter your phone number and the last 4 digits of your Social Security number then select Continue.
  3. We will send a One-time passcode to the number provided. Enter it and select Continue.
  4. Next, your personal ID will be displayed. Select Log in to complete login, or select Reset password, to choose a new password. 
  5. If you selected Reset Password, you will now be prompted to select a new password. No additional verification is required.
  6. You can then choose to set up face or fingerprint login if your device qualifies. Otherwise select Log in to return to the login page. 

Additional information

If you do not have a SSN/TIN make sure to place zeros in place of numbers. Accounts that don't have a PIN will be prompted for a ZIP code. If you have any questions or need further assistance, please call our Online Banking Technical Support department at 800-987-7237. We accept relay calls.