KNOWLEDGE BASE

How do I identify a possible phishing or fraudulent email?

Phishing or fraudulent emails direct you to use a link provided by them to verify or change your account in some way. A common example is when an email is sent to scare you into thinking there's been a security breech and you need to click to link to verify your credentials. 

We take your security very seriously and will never send you an email asking you to click a link to verify yourself. We won't ask for any of your personal or account information either.

If you receive a suspicious email, immediately forward it to fraud_help@usbank.com, along with the information listed below. Your quick action helps U.S. Bank fight fraud.

  • List your account relationship(s) with us (e.g., checking and credit card).
  • Have you recently enrolled for online banking or bill-pay?
  • What internet service provider do you use?
  • What type of connection do you have (e.g., cable, dial-up, DSL, etc.)?
  • Do you have a firewall installed on your computer?