KNOWLEDGE BASE

How can I change the PIN on my credit card?

You can change the PIN for your personal credit card anytime in your digital banking. You'll need to have a registered cellular device (mobile number) to change it. See also, What is a one-time passcode?

How to change your credit card PIN using online banking

  1. Select your credit card, then choose Card controls.
  2. In the Card controls area select Reset PIN.
  3. Select the card you’d like to change the PIN for, then Continue.
  4. Complete the one-time passcode verification.
  5. Enter your new PIN, confirm it, then select Save PIN.

How to change your PIN using the U.S. Bank Mobile App 

  1. Select your credit card, then choose the Manage tab.
  2. Scroll down to the Controls section and select Reset PIN.
  3. Complete the one-time passcode verification.
  4. Enter your new PIN, confirm it, then select Save PIN.

More information

There are a few other options available to reset your credit card PIN if you don’t have a mobile number on file.  

  • Speak with a representative: If you're not sure what your PIN is, call us at the phone number on the back of your card or at 800-285-8585 and request a PIN mailer to be sent to you. We accept relay calls.
  • Automated phone system: You must have your PIN mailer or the pre-selected PIN to use this option. Call 800-285-8585, listen to the menu options and enter the pre-selected PIN when prompted. We accept relay calls.
  • Branch/ATM: Visit us at any U.S. Bank branch or ATM. At the terminal, from the main menu, start by selecting Customize ATM, then select Change PIN. 

When selecting a PIN, be aware of the following restrictions:

  • It can't begin with a zero (0), be all nines (9999), or all zeros (0000)
  • You can't select 1234
  • A PIN mailer is a system generated number. Representatives can't set a specific PIN for you. Once you receive the mailer, follow the above steps to reset your PIN to a new number.