What do I do when I find an unauthorized transaction on my account?

It can be concerning to find a transaction that's potentially not yours. Call us right away and tell us what happened. We accept relay calls.

  • For checking accounts, call us at 800-USBANKS (872-2657). 
  • For credit cards, call us at the number on the back of your card, or call 800-285-8585.

We'll review the transaction details with you. If you still don't recognize the charge, we'll start a case to research it further. 

If you want to take action before contacting us, log into digital banking. Here, you can lock your debit or credit card from further use. See: How do I lock or unlock my debit card? and How do I lock or unlock my credit card?