KNOWLEDGE BASE

How do I change or cancel a recurring payment with Zelle?

You can make changes to your next payment or the whole payment series. Payments already processed or claimed can't be canceled. 

How to change or cancel a future recurring payment with Zelle in online Banking

  1. Select Transfer & pay, then Send & request money with Zelle.
  2. Choose Activity, then select the Scheduled tab.
  3. Locate and select the payment you want to edit or cancel.
  4. Select Edit payment or Cancel payment to make your changes.
  5. Select if the changes apply to the next payments or the payment series, then choose Continue.
  6. Make your changes and select Save. To cancel, select Yes, cancel

How to change or cancel a future recurring payment with Zelle in the U.S. Bank Mobile App

  1. Select Zelle Send Money at the bottom of the page, then select Activity.
  2. Choose the name of the recipient within the Scheduled tab.
  3. Locate and select the payment you want to edit or cancel.
  4. Select Edit payment or Cancel payment to make your changes.
  5. Select if the changes apply to the next payments or the payment series, then choose Continue.
  6. Make your changes and select Save. To cancel, select Yes, cancel