You can make changes to your next payment or the whole payment series. Payments already processed or claimed can't be canceled.
How to change or cancel a future recurring payment with Zelle in online Banking
- Select Transfer & pay, then Send & request money with Zelle.
- Choose Activity, then select the Scheduled tab.
- Locate and select the payment you want to edit or cancel.
- Select Edit payment or Cancel payment to make your changes.
- Select if the changes apply to the next payments or the payment series, then choose Continue.
- Make your changes and select Save. To cancel, select Yes, cancel.
How to change or cancel a future recurring payment with Zelle in the U.S. Bank Mobile App
- Select Zelle Send Money at the bottom of the page, then select Activity.
- Choose the name of the recipient within the Scheduled tab.
- Locate and select the payment you want to edit or cancel.
- Select Edit payment or Cancel payment to make your changes.
- Select if the changes apply to the next payments or the payment series, then choose Continue.
- Make your changes and select Save. To cancel, select Yes, cancel.