To start, try to contact the merchant as they may be able to help with cancelling the transaction. If the issue isn't resolved or you can't reach them, call us at 800-USBANKS (872-2657) and we can help you start a dispute claim.

As part of this process, we’ll ask you a series of questions to start the case, such as when you last contacted the merchant, what they told you about their policies, what went wrong, etc.