What are some reasons I might receive a security alert?

For your protection, U.S. Bank automatically alerts you when we detect a change in your personal information. Here are some of the most common reasons you'd receive an alert from us.

  • Your username or password was changed or disabled.
  • We received a Log in Assistance request for your username or for a one-time passcode.
  • Your card information experienced a change, was locked/unlocked, or added to our mobile wallet service.
  • Changes were made to your personal information. Examples include, but aren't limited to:
    • The United States Postal Service (USPS) send us notice about a change to your address.
    • We were advised your phone number was invalid.
    • We received an application in your name for a new account.
    • Account maintenance was completed.
    • A carrier notifies us your mobile device was blocked.
    • A mobile or home phone number was added or updated.
  • You filed a dispute or fraud case and will receive an update every 14 days until the claim is resolved.
  • A payment has been scheduled on your account.

If you didn't initiate an action noted in your security alert, call us right away at 800-USBANKS (872-2657). We accept relay calls.