The U.S. Bank Fraud Liaison team is here 24 hours a day, 7 days a week to protect you from theft and fraud.
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Every day, scam artists target millions of people in an attempt to steal money or confidential banking information. Avoid becoming a victim. Learn how to spot illegal activity.
You did not receive a bill or statement you expected to receive in the mail.
Unfamiliar charges show up on your credit card, checking, savings or other account.
You are unexpectedly denied credit or given unfavorable terms.
You receive credit cards that you never applied for.
Creditors or collection agencies are attempting to collect money for unfamiliar purchases or services.
If you suspect fraud, contact us immediately at 877.595.6256. We are available 24 hours a day to protect you from theft and fraud.
"Phishing" (pronounced "fishing") is when someone tries to trick you into giving them confidential banking information so they can steal your money and identity. Phishing may be done using email, phone calls or voicemail (referred to as "vishing"), or text messages ("smishing"). In each case the goal is to lure you into revealing confidential information such as bank account numbers, credit card information, your Social Security number or your Personal Identification Number (PIN).
How email phishing works:
Fraudulent websites may also download malware onto your computer that can be used for identity theft. Emails may be sent to actual account holders whose addresses were obtained illegally, or they may be sent to random email addresses.
IMPORTANT! U.S. Bank will never call or email you to ask for your account number or other confidential information. The only time we might ask for personal information (such as the last four digits of your Social Security Number) is when you contact us.
This is an example of a fraudulent email. It's designed to get you to click on the link. Clicking on the link may download malware onto your computer or lead you to a fraudulent website. Below are some clues that indicate this is a fraudulent email.
Fraudulent emails try to make you believe something bad will happen (for example, your account will be suspended) if you don’t respond to the email and provide your account number or other confidential information.
Fraudulent websites look like the real thing and can fool you if you don’t know what to look for. To check whether a website is real:
This pop-up window is an example of the kind created by online criminals for the purpose of collecting your personal information. Notice that the colors, graphics and style follow the look and feel of the real U.S. Bank website.
Pop-up window asks you to enter:
Smishers are fraudsters who send text messages to your phone, instructing you to call a certain number or go to a specified website immediately. Generally, the smishers warn that something bad will happen to your account (such as it will be frozen or terminated) if you don’t follow their instructions.
Never respond to these texts. Do not call the numbers they provide or click on the links they send to you via text message or email. U.S. Bank will only send you text messages if you have signed up for U.S. Bank Alerts.
Vishers are fraudsters who reach out to you by phone instead of email. They’re after the same thing as phishers – your confidential banking information. Fraudsters can spoof caller ID to make it look like a call is actually originating from U.S. Bank. So how can you tell whether a caller is the real deal?
It’s simple. U.S. Bank will never call you and ask you for your account numbers, Personal Identification Numbers (PINS), or any confidential information. Do not provide any confidential information over the phone unless you initiated the phone call. Hang up and call U.S. Bank at 877.595.6256 if you suspect fraud. Call 800-US-BANKS (800.872.2657) for all other customer service concerns.