Who do I contact with questions?

Browse through the following list of contacts for common questions about alumni benefits and perks. For other questions you can always call the U.S. Bank Employee Service Center at 800-806-7009 to get help finding what you need.

  • U.S. Bank products and services including special retiree offers
    Call us at 800-872-2657 or contact your local personal banker.

  • Deferred compensation
    Call the U.S. Bank Employee Service Center at 800-806-7009, and say “Savings and retirement”.

  • Employment verification
    Visit The Work Number or call 800-996-7566.

  • Health and insurance benefits
    Visit Your Total Rewards (YTR) usbank.com/benefitsandrewards or call the U.S. Bank Employee Service Center at 800-806-7009. For the continuation of certain healthcare coverage (COBRA) or health saving account information (HSA), say “Health and insurance coverage”. For assistance with flexible spending accounts, say “Flexible spending account and commuter”.


Your Health Savings Account (HSA) continues to be yours after you leave U.S. Bank. For more information, contact Optum Bank at 844.326.7967 or visit optumbank.com.

  • Pension and 401(k) benefits
    Visit Your Total Rewards (YTR) usbank.com/benefitsandrewards or call the U.S. Bank Employee Service Center at 800-806-7009, say “Savings and retirement”.

  • W-2, final pay
    Visit Your Total Rewards (YTR) usbank.com/benefitsandrewards or call the U.S. Bank Employee Service Center at 800-806-7009, say “Paycheck, HR and recruitment".

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