- Call 877.595.6256 immediately to report lost or stolen U.S. Bank credit and debit cards.
Report missing replacement cards
- When your card expires, we will send you a new one. If your mail is stolen, your new card may fall into the wrong hands. Call us if you don’t receive a replacement card before the expiration date listed on your current card.
- Monitor your statements closely, and immediately report any transactions you don’t recognize to the U.S. Bank Fraud Liaison Center at 877.595.6256.
- Consider signing up for U.S. Bank’s free security alerts service to help you identify and stop potential fraud. Learn more about U.S. Bank security alerts.
Report suspicious activity online
- Log in to Online banking, then select Customer Service Center” on the left menu.
- Select "Report Account Issues".
- Select the link that addresses your specific issue.
- Criminals may send you “phishing” emails designed to trick you into downloading malware or revealing confidential banking information Learn the signs of a phishing email.
How to report suspicious emails
- If you receive a suspicious email, immediately forward it to firstname.lastname@example.org. Your quick action helps U.S. Bank fight fraud.
- This email box should only be used to forward fraudulent emails or text messages to U.S. Bank for investigation.
- Scam artists may send a text message to your mobile phone that tries to trick you into revealing confidential banking information. This practice is called “smishing” Learn how to recognize suspicious text messages.
How to report suspicious text messages
- If you receive a suspicious text message, immediately forward it to us at: email@example.com. Reporting helps us fight fraud.
- This email box should only be used to forward fraudulent text messages or emails to U.S. Bank for investigation.
- People who call and ask for confidential banking information are most likely criminals.
- These people may sound legitimate, but don’t believe them. U.S. Bank will never contact you to ask for personal information.
- We will only request confidential information to verify your identity when you initiate contact with us.
How to report suspicious phone calls or voice messages
- If you receive a suspicious phone call or voice message, immediately call us at 800-US BANKS (800.872.2657).
- Identity theft is the illegal use of someone else's personal information (such as a Social Security number or bank account number) in order to obtain money or credit.
- If you think someone has stolen your identity, report it immediately to the U.S. Bank Fraud Liaison Center at 877.595.6256.
Download the "Help for Identity Theft Victims (PDF)" for more details.