U.S. Bank earns another top score for disability inclusion

July 13, 2023
U.S. Bank employees posing for a group photo
U.S. Bank employees at the Disability:IN conference earlier this week in Orlando, Florida.

The bank once again scores 100 on the 2023 Disability:IN Disability Equality Index

For the sixth consecutive year, U.S. Bank earned a score of 100 on the Disability Equality Index® (DEI) and was named an American Association of People with Disabilities and Disability:IN “Best Place to Work for Disability Inclusion.”

The Disability Equality Index is the world’s most comprehensive benchmarking tool for the Fortune 1000 and Am Law 2001 to measure disability workplace inclusion against competitors, measuring:

  • Culture and leadership
  • Enterprise-wide access
  • Employment practices (benefits, recruitment, employment, education, retention and advancement, accommodations)
  • Community engagement
  • Supplier diversity
  • Non-U.S. operations (non-weighted)

“I am proud of the progress we’ve made towards enhancing disability accessibility and inclusion for our team members and stakeholders,” said Mark Runkel, senior executive vice president and chief transformation officer at U.S. Bank who also is the executive sponsor of the bank’s disability employee resource group. “When we commit to accepting and accommodating the diverse needs of individuals with disabilities, we build a culture of equal opportunity and innovation, removing barriers and empowering every person to participate in creating stronger, more inclusive communities.”

U.S. Bank is committed to ensuring employees with disabilities have an equal opportunity to independently and easily access technology that powers the company. Recent efforts to deliver on that commitment include making it easier for employees and managers to locate and order various adaptive computer accessories, and securing suppliers for American Sign Language interpreting services and live, human-generated captioning services.

For customers, the U.S. Bank Smart Assistant can be interacted with by voice, tap and text. This creates even more accessible options for users with visual and/or physical disability. All interactions are fully accessible via screen readers and have been optimized to call out the most important content to users with vision disabilities as they navigate to their end goal. Smart Assistant also is currently available in two languages, English and Español, making it even more accessible to non-English speaking customers.

More stories

Meet the former counselor helping to bring digital accessibility to the bank

Abby Losordo uses her background as a counselor and cancer patient navigator to help ensure U.S. Bank digital tools are accessible to everyone, including those who use assistive technology

‘Shifting the narrative’ around people with disabilities

U.S. Bank is working to create an inclusive workplace where all employees can thrive.

Trading rubber soles for rubber wheels to gain new perspectives

A team of U.S. Bank colleagues participated in the inaugural Play for Inclusion 3v3 Wheelchair Basketball Charitable Tournament in Milwaukee.

Media center

Press contact information, latest news and more

Learn more

Company facts, history, leadership and more

Work for U.S. Bank

Explore job opportunities based on your skills and location