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Mobile Security

Mobile Security

Get security that keeps up with your life.

Your smartphone has much more in common with your desktop computer than with your old mobile phone. Criminals know you’re literally carrying a small “PC” in your pocket and will do all they can to access your personal information. Following a few simple steps can dramatically reduce your risk of having your money and identity stolen.

Follow these tips to stay secure on-the-go.

If your smartphone is lost or stolen

  • First, follow the recommended steps of your mobile service provider to report a lost or stolen phone.
  • If you’re using the new U.S. Bank Mobile app, there’s no need to contact us or change your Personal ID or Password. When you get your new phone, download the new app or sign in to the Mobile Web to continue your mobile banking.
  • If you're using Text Banking call 800-US BANKS (872-2657) or log in to Online Banking and choose “Text Banking” to cancel Mobile Banking services for that phone or device.
  • As always, you'll want to monitor your accounts for suspicious activity. If you notice anything that concerns you call us right away at 800-US BANKS (872-2657).
  • Make sure you have antivirus software installed on your device.
Password-protect your smartphone
  • Always lock your phone when it’s not in use.
  • Set your phone to automatically lock after being idle for a set amount of time.
  • Set your phone to use a longer and stronger password than the default 4-digit unlock code if this option is available on your phone.
  • For even better security, set your phone to erase all data after 10 bad password attempts.
Clear data from your smartphone frequently
  • Delete text messages from financial institutions, especially before sharing, discarding, or selling your phone.
  • If you visit the U.S. Bank website using your phone, delete the cookies and cache regularly.
  • Better yet, use our dedicated apps for online banking.
Always download apps from reputable sources
  • Criminals try to lure people into signing up for mobile banking using fake apps and/or websites.
  • Always visit the U.S. Bank Mobile Banking site to verify the sources of your online banking applications.
  • If you’re considering adding an app to your mobile device, review the app’s permissions so you understand what the app is capable of doing before you decide to download it.
Don’t fall for phishing scams
  • Phishers create links that look legitimate but instead direct you to malicious websites when you select them.
  • Due to the small screen size in smartphones, it’s even harder to spot whether a link is legitimate. If you need to access a website, type in the address yourself. Learn More.
Remove personal information before replacing your smartphone.
  • Don’t rely on carriers, recycling firms or phone deposit banks to “clean” your phone before disposal or resale to third parties.
  • Follow your phone manufacturer’s instructions to remove all personal information from your phone before decommissioning it.
Download our Secure U.S. Bank Mobile App

Bank anywhere with U.S. Bank

  • Go to U.S. Bank Mobile Banking and download our mobile app for quick, easy and safe access to your banking information and services wherever you go.
It’s free. It’s secure.
  • Your privacy is protected.
  • No personal or financial information will be stored on your phone.
  • All wireless communications are securely encrypted.
  • Our Risk-Free Guarantee protects you from fraud loss if there's ever any unauthorized use of your account.
  • Allow the U.S. Bank Mobile App to access your location so we can verify your Visa card and your phone are near each other, protecting your card at home or abroad.
Keep an eye on your accounts with security alerts

You can sign up for security alerts for any text-capable phone (including smart and non-smartphones). We’ll send you a security alert when your U.S. Bank account personal information is changed. Being alerted to these changes promptly can help you identify and stop potential fraud. You’ll receive a security alert by email or text message when any of the following events occur:

  • Address change
  • Email address change
  • Home phone number change
  • Mobile phone number change
  • Internet Banking ID or password change
  • Internet Banking ID and password disabled due to multiple, incorrect login attempts
  • Login assistance was requested to provide your Internet Banking ID
  • Changes to ID Shield security questions and answers, image/sound, or phrase
  • ATM/debit card PIN change
  • ATM/debit card PIN reset
  • ATM/debit card PIN mailer request
  • New ATM/debit card request
  • ATM/debit card reissue or replacement

Learn more about U.S. Bank security alerts.

Social Media Security

Smartphones are great for keeping in touch with friends on Facebook, getting tweets or staying connected through other social media apps. With all the information you share, it’s important to learn basic security tips for all social media networks and apps. (PDF)

Do You Suspect Fraud?

The U.S. Bank Fraud Liaison team is here 24 hours a day, 7 days a week to protect you from theft and fraud.

Call Us

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