The following services are included in this change.

Image Look

Image Look is being replaced with Lockbox Online. You’ll see a consolidated dashboard, better navigation and several new features, while retaining the key functionality you depend on.

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Web Decisioning

Web Decisioning is now called Exceptions Review and will now be available in Lockbox Online rather than through a separate link. The functionality remains the same.

Lockbox Remote Capture

Lockbox Remote Capture will be available within Lockbox Online rather than through a separate link. The functionality remains the same.

Key dates

Your migration dates are based on your services and SinglePoint Customer ID.

 

Conversion group

Lockbox Online migration date

Image Look dual access ends

Customers whose services include Web Decisioning or Lockbox Remote Capture

March 3

March 28

Customers with Image Look only and whose SinglePoint Customer ID begins with A-L or a number

March 17

April 11

Customers with Image Look only and whose SinglePoint Customer ID begins with M-Z

March 31

April 25

Conversion group

Customers whose services include Web Decisioning or Lockbox Remote Capture

Lockbox Online migration date

March 3

Image Look dual access ends

March 28

Conversion group

Customers with Image Look only and whose SinglePoint Customer ID begins with A-L or a number

Lockbox Online migration date

March 17

Image Look dual access ends

April 11

Conversion group

Customers with Image Look only and whose SinglePoint Customer ID begins with M-Z

Lockbox Online migration date

March 31

Image Look dual access ends

April 25
  • Dual access: Because Lockbox Online is a much different experience than Image Look, you’ll have four weeks of dual access to both Image Look and Lockbox Online to allow you time to adjust to the transition.
  • Immediate transition: You’ll transition to the new Lockbox Online platform to access Web Decisioning and Lockbox Remote Capture on your migration date. Access through the current link will be removed. Within the system, you’ll recognize the same functionality and nearly identical screens as you see today.

New features

Access to your lockbox is important. The new Lockbox Online is easy to use and includes everything you have today, plus so much more.

  • Simplified navigation: Clean, intuitive tabs to pages and the ability to drill down by simply clicking the selection.
  • Personalization options: Customize what data you want to view and the order in which you want to see it.
  • Download data: You can download data in Excel or CSV format, or choose a PDF that can include images.
  • Create custom reports and searches: These can be for a one-time use or reusable templates to streamline future data needs.
  • Improved transaction presentation: View images within the same page rather than in a pop-up window.

Helpful resources

Lockbox highlights based on your current services

Lockbox Online has many enhancements to make your job easier.

  • Transaction images will display on the same page rather than a pop-up window. Scroll to view the transaction images rather than clicking to navigate through the images.
  • You can download data in Excel or CSV format, or choose a PDF that can include images.
  • Create custom reports and searches, along with the option to save them for future use.
  • Customize your view.
  • If you post transactions from the system, you can mark transactions complete as they are posted.
  • Add notes to a transaction or assign transactions to users.
  • Data-entered keyed fields are on the same page with the transaction images.
  • Data fields are presented with more descriptive field names.

Exceptions Review—the new name for Web Decisioning—will look familiar to you, along with a few enhancements:

  • If there are items that haven’t been decisioned before the deadline, you’ll receive the reminder email two hours before the deadline rather than 30 minutes prior.
  • You can add notes to a transaction or assign transactions to users.

Information for user administrators

  • Users will automatically be given access to Lockbox Online based on their last access date, or, if they never accessed it, the last modified date. Non-admin users must also be entitled to at least one lockbox. These thresholds are based on the user’s role:
    • For users, it’s a 1-year threshold.
    • For admins, it’s a 2-year threshold.
  • The list of users will be pulled two weeks before the migration.
  • You will need to grant access for any users that are added less than two weeks prior to the migration, or who don’t meet the above criteria.
  • Granting users access requires two steps:
    • The user must be set up in SinglePoint and be given the new Lockbox Online entitlement.
    • The user must be set up in Lockbox Online and entitled to the appropriate lockboxes.
  • Manage actions such as reactivating or inactivating users or resetting passwords in SinglePoint, not Lockbox Online.

General FAQ

Review the resources section above for helpful information to prepare for the change.

Communications will come through email and from SinglePoint® LaunchPoint messages.

  • Start by viewing the overview tour.
  • Reference the Lockbox Online Guide in the training center. A separate guide is also available for extended network customers.

Contact customer service at ACSCustomerSupport@usbank.com or call 800-495-4981, Monday through Friday from 7 a.m. – 7 p.m. CT

No. There will be no changes to your current billing with this upgrade.

Image Look FAQ

You’ll have dual access to Lockbox Online and Image Look for four weeks to adjust to the new navigation and workflow.

The Batches table on the Deposits page lists the individual deposit amounts.

These reports are now found on the Downloads page.

The images in Lockbox Online are in color, except for customers who have been receiving black and white images in Image Look.

You’ll have access to the same data in Lockbox Online as Image Look. Use the dropdowns in the date field to filter to the desired date period. Historical data will be available in Lockbox Online without having to return to Image Look.

Web Decisioning and Lockbox Remote Capture FAQ

Dual access isn’t possible due to a system constraint. Be assured that the functionality is the same and the screen changes are mainly cosmetic. Refer to the comparison document to review the differences. The primary change is that you’ll use the Lockbox Online link in SinglePoint to access this, rather than the Wholesale-Lockbox link.

Dual access isn’t possible due to a system constraint. Be assured that the functionality is the same and the screen changes are mainly cosmetic. Refer to the comparison document to review the differences. The primary change is that you’ll use the Lockbox Online link in SinglePoint to access this, rather than the Wholesale-Lockbox link.

Get support.

If you have any questions, please contact customer service at ACSCustomerSupport@usbank.com or 800-495-4981, Monday through Friday from 7 a.m. – 7 p.m. CT.

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Disclosures

Deposit products are offered by U.S. Bank National Association. Member FDIC. Credit products are offered by U.S. Bank National Association and subject to normal credit approval. Eligibility requirements, restrictions and fees may apply.

U.S. Bank and SinglePoint are registered trademarks of U.S. Bank National Association.