KNOWLEDGE BASE

What type of Zelle® alerts are available?

We offer a few different options to keep you up to date with your Zelle® transactions. 

The following notifications are automatically sent to your primary email address on file when:

  • Your Zelle® preferences are modified.
  • A recipient's information is changed or is invalid.
  • Money has been sent or received to or from your account.

Optional notifications can be sent via text message when:

  • The recipient receives their money.
  • Money has been requested from you.
  • Money is sent to a recipient that's not enrolled in Zelle®.

The optional text alerts can be added or removed at any time. 

How to add or change optional text alerts in online banking

  1. Choose an account from your dashboard then select the Account services tab. 
  2. From the Alerts & notifications section select Account alerts.
  3. From under Notifications on the left select Zelle.
  4. Select the alert you would like to modify and toggle it On or Off.
  5. Complete steps 1-3 for each alert you'd like to modify.  

How to add or change optional text alerts in the U.S. Bank Mobile App

  1. From the main menu select Notifications, then choose Zelle.
  2. Select the alert you would like to modify and toggle it On or Off.
  3. Complete the previous steps for each alert you'd like to modify.  

More information

To receive alerts via text message, a registered mobile device is required. SeeHow do I establish a registered cellular device on my profile?