KNOWLEDGE BASE

What type of Zelle® alerts are available?

We offer a few different options to keep you up to date with your Zelle® transactions. 

The following notifications are automatically sent to your primary email address on file.

  • When your Zelle® preferences are modified
  • When a recipient's information is changed or is invalid
  • When money has been sent or received to or from your account

Optional notifications can be sent via text message and push notification* when:

  • Funds are sent to your recipient.
  • The recipient receives their money.
  • Money has been requested from you.
  • Money is sent to a recipient that's not enrolled in Zelle®.

Optional text alerts and push notifications can be added or removed at any time. Turning on the optional Zelle® push notifications enrolls you for all the alerts listed above. Push notifications are only available on the mobile app.  

How to add or change optional text alerts in online banking

  1. Choose an account from your dashboard then select the Account services tab. 
  2. From the Alerts & notifications section select Account alerts.
  3. From under Notifications on the left select Zelle®.
  4. Select the alert you would like to modify and toggle it On or Off.
  5. Complete steps 1-3 for each alert you'd like to modify.  

How to add or change optional text alerts in the U.S. Bank Mobile App

  1. From the main menu select Notifications, then choose Zelle®.
  2. Select the alert you would like to modify and toggle it On or Off.
  3. Complete the previous steps for each alert you'd like to modify.  

How to add or remove push notifications in the U.S. Bank Mobile App

  1. From the main menu select Notifications, then choose Zelle®®.
  2. Use the toggle to the right of Push notifications to them On or Off.

More information

To receive alerts via text message, a registered mobile device is required. SeeHow do I establish a registered cellular device on my profile?