KNOWLEDGE BASE
How do I receive emails from U.S. Bank if they've been marked as junk or spam?
If you’re expecting an email from U.S. Bank but don’t see it, it may be in your junk or spam folder. Marking it as “not spam” and updating your settings can help you receive future emails.
Check your junk or spam folder
- Log in to your email and look for the missing message in your junk or spam folder.
Mark the email as “Not spam”
- Open the email.
- Right-click or use the menu options.
- Select Not spam, Not junk, or similar.
- If prompted, confirm that you trust emails from this sender.
Add the sender to your contacts
- Open the email.
- Add the sender’s email address to your contact list.
- Make sure the sender is not blocked.
Contact us if you still don’t receive emails
- When an email is marked as spam, it may stop future messages from being delivered.
- To make sure your email address is active in our system, call: 800-USBANKS (872-2657) Relay calls are accepted.
More information
- If you don’t see the email in your spam folder, check other folders like Promotions or Updates.
- Email settings may vary depending on your provider.