KNOWLEDGE BASE

How do I update my consent to contact preferences?

Change how we contact you about branch and banking alerts, fraud notices, and other non-marketing communications whenever you'd like. If you find there's not an option in digital banking to change your preferences, please contact us at 800-USBANKS (872-2657) for assistance. We accept relay calls.

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

  1. Select Customer service at the top of the page, then choose My profile
  2. Select View/Edit Consent Details.
  3. Choose whether you want to receive automated calls or texts by checking or un-checking the appropriate boxes for each account. Then, select Save

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App

  1. Open the main menu on the upper left corner then select the gear icon. 
  2. Select Phone number, then Phone Numbers once more. This will bring you to the My profile page.
  3. Select View/Edit Consent Details.
  4. Choose whether you want to receive automated calls or texts by checking or un-checking the appropriate boxes for each account. Then, select Save

Additional information:

If you've given us your express consent, here's the kinds of notices you can expect:

  • Branch & banking alerts are sent as a text message and tells you when changes occur at a local, regional, or national level that may impact how you bank with U.S. Bank.
  • Fraud notifications are sent as a text message or automated phone calls. They're activated when there's suspicious activity on your account and we need to verify it with you. 
  • Other non-marketing communications are sent as a text message or automated phone calls. The subject of these texts varies widely; however, if you receive one, it will be specific to your account.