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Online Statements FAQs

Find answers to some of the most common questions about Online Statements.

Online Statements are electronic (PDF) versions of your account statements found within U.S. Bank Online Banking. Online Statements contain all of the same account information as paper statements – the key difference is that they’re delivered electronically instead of through the U.S. Mail.

  • The following products are eligible to receive eStatements:

    • Checking, savings and money market accounts. (For these accounts, signing up for Online Statements also signs you up for online Letters and Notices).
    • Consumer loan and home equity line of credit accounts
    • Consumer lease accounts not set up for automatic payments
    • Small business loan and line accounts
    • Consumer and small business credit card, charge card, credit line, Premier Line, Premier Line Plus and investment equity line of credit accounts
    • Trust, agency, custody, or IRA accounts with Ascent Private Capital Management, The Private Client Reserve, or the Private Client Group
    • U.S. Bancorp Investments accounts
  • An email and/or text message will be sent to the address(es) you specify, and a message will be sent to your online Message Center each time you have a new statement available for viewing. Your mobile carrier may charge standard messaging rates for text messages.

  • No. EStatements are delivered to customers at no charge.
  • Online Statements contain the same account information as your paper statements, with the following exceptions:

    • Checking, savings and money market accounts: If you currently receive information for multiple accounts on your paper statement, when you enroll for Online Statements Only you will begin to receive separate Online Statements for your Checking, Savings or Money Market accounts, and you will receive paper statements for each of your other accounts. Summary information for CDs, loans, credit cards and lines of credit will no longer appear on your statement.
    • Consumer loan, lease, and home equity line of credit accounts: The coupon at the bottom of your paper statement will not be included in your Online Statement.
    • Small business loan and line accounts: The coupon at the bottom of your paper statement will not be included in your Online Statement.
    • Checking, savings and money market accounts: You automatically receive paper statements. If you choose eStatement, you will no longer receive paper statements and most Letters and Notices.
    • Consumer loan and home equity line of credit accounts: You automatically receive paper statements. If you choose eStatements, you will no longer receive paper statements.
    • Small Business loan and line accounts: You automatically receive both paper statements and eStatements.
    • Consumer and small business credit card, charge card, credit line, Premier Line, Premier Line Plus and investment equity line of credit accounts: You automatically receive both paper statements and eStatements. If you go paperless you will no longer receive paper statements.
    • Trust, agency, custody, or IRA accounts with Ascent Private Capital Management, The Private Client Reserve, or the Private Client Group: You automatically receive both paper statements and eStatements. If you go paperless you will no longer receive paper statements.
    • U.S. Bancorp Investments accounts: You automatically receive both paper statements and eStatements. If you go paperless you will no longer receive paper statements.
  • Desktop: Select My Accounts at the top of the page. Under My Documents, select Statements. Select an account type, and then select a statement date to open that statement.

    Mobile App: Log in and select the account you want to view. On the Account Details page, select the View eStatements button and then tap on a statement date to open that statement.

    Mobile Web: After logging in, go to More and then Go to Self Service. Under My Documents, select eStatements and then tap on a statement date to open that statement.

    Note: Currently eStatements for the following account types can’t be viewed via mobile banking. Go to our desktop site to view statements for these accounts.

    • Trust, agency, custody, or IRA accounts with Ascent Private Capital Management, The Private Client Reserve, or the Private Client Group
    • U.S. Bancorp Investments accounts
  • No. At this time you’ll need to go to our desktop site to change your statement delivery preferences. Under My Accounts, select My Documents and then select Paperless Preferences.

  • Mobile App: No. When you’re done viewing the eStatement, you can navigate back to the app by selecting the “Back” button at the bottom of the viewer.

    Mobile Web: No. For Apple devices, the eStatement will open within the mobile browser and those customers can select “Back” to return to Mobile Web banking. For Android™ devices, the eStatement will open in a PDF viewing app on your device. Android customers can close the PDF viewer to return to Mobile Web banking.

  • Yes. Your print options may vary depending on the print settings of your mobile device.

    Once you’ve opened your statement, do the following:

    Android:

    1. In the upper right corner of the PDF Viewer, open the More menu (three vertical dots) and select Print.
    2. Choose from the options available for your current device setup.
    3. Select Print.

    iOS:

    1. At the bottom of the PDF Viewer, select Print Statement.
    2. Under Select a Printer, choose from the options available for your current device setup.
    3. Select Print.
  • No. At this time only statements are available. 1099s and other document types can be viewed on our desktop site.

  • Your canceled checks will no longer be mailed back to you; however, canceled checks and deposit slip images can be accessed or requested via online or mobile.

    Consumer Checking:

    A $2.00 fee will be charged for photocopies of checks and other images.

    Small Business and Non-Profit Checking:

    There is no charge for the first two copies. Additional copies are $2.00 per copy.

    Premium and Premium Non-Profit Checking:

    A $6.00 fee will be charged for each copy of a check or deposit slip.

    • Checking, savings and money market accounts: No. Going forward from the time you sign up for eStatements you can accumulate up to 7 years of eStatements. Statements issued prior to that time will not be available for online viewing.
    • Consumer loan and home equity line of credit accounts: Yes. When you sign up for eStatements, up to 7 years1 of eStatements are immediately available for online and mobile viewing.
    • Small Business loan and line accounts: You automatically receive eStatements. Up to 7 years1 of statements are available for online viewing
    • Consumer and small business credit card, charge card, credit line, Premier Line, Premier Line Plus and investment equity line of credit accounts: Yes. When you sign up for eStatements you’ll automatically be able to view eStatements, with availability building over time to 7 years1 of available eStatements.
    • For most other accounts, you’ll continue to see up to 7 years of previous account statements online when you go paperless.

    1. If your account has been paperless since December 2010, then your access will begin with December 2010 and build up to a rolling 7 years. Otherwise, your documents will go back to the point of enrollment and build up to 7 years.

  • U.S. Bank Accounts

    • Checking, Savings, Money Market, Consumer Loan, Lease and Home Equity Line of Credit accounts: Please call 800-US-BANKS (800-872-2657). For TDD service, please call 800-865-5065. Note: When you are no longer enrolled in eStatements, access to any of your previous eStatements will not be available and you’ll no longer receive your eStatement Account Alert.
    • Trust, agency, custody or IRA accounts with Ascent Private Capital Management, The Private Client Reserve, or the Private Client Group:
      • Under My Accounts, select My Documents and then select Paperless Preferences.
      • For accounts listed under “U.S. Bank Trust & Investments Documents,” select U.S. Mail to go back to paper.

    U.S. Bancorp Investments Accounts

    • Under My Accounts, select My Documents and then select Paperless Preferences.

    For your U.S. Bancorp Investments accounts, select U.S. Mail to go back to paper.

    • Checking, savings and money market accounts: You can order copies of past statements, canceled checks or deposit slips online through Self Service on your desktop or mobile device. You may be charged a fee for these copies. If fees apply you will be notified prior to completing your transaction.
    • Consumer and small business credit card, charge card, credit line, Premier Line, Premier Line Plus and investment equity line of credit accounts: You can order copies of past statements online through Self Service on your desktop or mobile device by selecting “Request Copy of Statement”. You may be charged a fee for this service. If fees apply you will be notified prior to completing your transaction.
    • Trust, agency, custody, or IRA accounts with Ascent Private Capital Management, The Private Client Reserve, or the Private Client Group: Contact your U.S. Bank Relationship Manager.
    • All other U. S. Bank accounts: You can order copies of past statements by calling 800-US BANKS (800-872-2657). For TDD service, please call 800-865-5065.
    • U.S. Bancorp Investments accounts: Contact your Financial Advisor or call Investments Connect at 800-888-4700 Monday - Friday, 7:30 a.m. to 8:00 p.m.
  • Letters and Notices are important notifications triggered by specific account events. They include:

    • Overdraft notices
    • Savings withdrawal limits
    • Other account notifications

    Starting in August 2013, when you choose eStatement delivery for Checking, Savings and Money Market accounts you will automatically receive online Letters and Notices. U.S. Bancorp Investments brokerage account holders also receive Letters and Notices automatically.

    If you signed up for eStatement delivery for Checking, Savings and Money Market accounts prior to August 2013, you do not automatically receive online Letters and Notices for those accounts. To sign up:

    • On our desktop site, select My Accounts at the top of the page. Under My Documents, select Paperless Preferences.
    • If you have eligible accounts that started receiving eStatements prior to August 2013, you’ll see a section on the Paperless Preferences page for Letters & Notices. Select Paperless, and then select Save.

Not finding what you’re looking for? Try these helpful resources.

Mobile Banking FAQs

Mobile Banking FAQsMobile Banking FAQs

Learn how to transfer funds, deposit checks, pay bills, send money, and text for balances and transaction history with Mobile Banking from U.S. Bank.

Customer Service

Customer ServiceCustomer Service

Our Customer Service page has basic information and helpful how-to links for the most popular features of Online and Mobile Banking, along with phone numbers for additional help.

Investment and insurance products are:

Not a Deposit Not FDIC Insured May Lose Value Not Bank Guaranteed Not insured by any Federal Government Agency

For U.S. Bank:

Equal Housing Lender Equal Housing Lender. Credit products are offered by U.S. Bank National Association and subject to normal credit approval. Deposit products are offered by U.S. Bank National Association, Member FDIC.Refer to the Consumer or Small Business Pricing Information brochures for applicable fees. You may be charged access fees by your carrier, dependent upon your personal plan. Web access is needed to use Mobile Banking. Check with your carrier for specific fees and charges.

U.S. Bank is not responsible for and does not guarantee the products, services or performance of U.S. Bancorp Investments.

For U.S. Bancorp Investments:

Investment products and services are available through U.S. Bancorp Investments, the marketing name for U.S. Bancorp Investments, Inc., member FINRA and SIPC, an investment adviser and a brokerage subsidiary of U.S. Bancorp and affiliate of U.S. Bank.

Insurance products are available through various affiliated non-bank insurance agencies, which are U.S. Bancorp subsidiaries. Products may not be available in all states. CA Insurance License# OE24641. The Financial Industry Regulatory Authority (FINRA) Rule 2267 provides for BrokerCheck to allow investors to learn about the professional background, business practices, and conduct of FINRA member firms or their brokers. To request such information, contact FINRA toll-free at 1.800.289.9999 or via www.finra.org. An investor brochure describing BrokerCheck is also available through FINRA.

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