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Lost or Stolen Credit Cards and Check Cards

Here’s what to do when your card is lost or stolen.

  • Call U.S. Bank Customer Service immediately - available 24 hours a day.

Personal Credit Cards: 800-285-8585

Business Credit Cards: 866-485-4545

Personal Check Cards: 800-872-2657

Business Check Cards: 800-673-3555

  • Review the Checklist for Card Number or Expiration Date Changes.
  • Monitor your account for any unauthorized transactions and notify us immediately if any look suspicious.
    • Remember: U.S. Bank provides Zero Fraud Liability1, which protects you from unauthorized use of your card. Contact us promptly to file a claim, or if you have any questions.
  • Change passwords and update information with any online retailers where the lost or stolen card information is used or stored.
  • Monitor your credit report for unusual activity. Free copies of your credit report can be accessed at annualcreditreport.com.
  1. U.S. Bank provides zero fraud liability for unauthorized transactions. Zero fraud liability does not apply to ATM transactions, to certain PIN transactions or certain commercial card transactions made with a business check card. Cardholder must notify U.S. Bank promptly of any unauthorized use. Certain conditions and limitations may apply.

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