Customer Service for Personal Banking

How do I?

Set up my card

• Check the Status of My Credit Card Application? Please call 800-947-1444 and choose option 1 for the status of an application. The potential cardmember will be required to enter his/her social security number to locate the application. Additional verification item(s) will be needed to validate.
• Complete My Saved Application
• Activate My Credit Card: Follow instructions that come with your card or call the appropriate Cardmember Service number to the right.

Update my card

• Change the PIN: Please contact the appropriate Cardmember Service number to the right.
• Card Number and Expiration Change Checklist

Manage my card

After logging in to your account you can

• Make a Payment: Under Transfers & Payments, select Pay a U.S. Bank Account.
• Set Up Account Alerts: Under Customer Service, select My Alerts.
• Sign Up for Paperless Statements: Under My Documents, select Statement Preferences.
• View or Redeem Rewards Earned: Under My Account, select My Rewards.
• Download Transaction Data: From your Credit Card page, select Download Transactions at the top of the Account Activity table.
• Request a Credit Limit Increase: Under Customer Service, select Self Service and then select Manage Your Credit Account.
• Request a Balance Transfer: From your Credit Card page, select Request a Balance Transfer.
• Dispute a Charge: From your Credit Card page, select Dispute a Charge under Take Action.
• Add a Joint Owner: Under Customer Service, select Self Service and then select Manage Your Credit Account.
• Add an Authorized Signer: Under Customer Service, select Self Service and then select Manage Your Credit Account.

Online Security for my card

• We provide the highest levels of security, encryption, and firewalls. Our Digital Security Guarantee covers any losses if there is any unauthorized use of your accounts while using U.S. Bank’s online or mobile banking. Learn more about our Online Banking Security.

Report Lost or Stolen Cards/Accounts

• Report Lost or Stolen Debit Cards or ATM Cards: Please Call 800-872-2657.
• Report Lost or Stolen Credit Cards: Please Call 800-285-.8585.
• Report Lost or Stolen Credit-Line Cards or Checks: Please Call 888-852-5786.
• Lost/Stolen Checklist

Speak to someone about a Servicemembers Civil Relief Act (SCRA) Request

• The U.S. Bank Military Service Center is staffed with bankers familiar with the Servicemembers Civil Relief Act (SCRA).
• The Military Service Center can be reached at 800-934-9555 and is open Monday through Friday from 7 a.m. to midnight ET. If overseas, you can contact the Military Service Center using the international collect call number 513-277-5899.
• Learn more about Military Banking.