- About U.S. Bank /
- Customer service
Customer Service for Personal Banking
Answers should be easy to find. Browse our top customer service questions below. If you still can't find what you're looking for, contact us by the method most convenient for you.
How do I?
Log In
Get Started
- Enroll now in Online + Mobile Banking
- Get the U.S. Bank Mobile App
- Learn more about Online Banking Security
- Review software and browser requirements
Use Online Banking Features
- Online Banking FAQs
- Learn about Bill Pay
- Set up Email and Text Alerts
- Log in now to:
- Change your address
- Order checks
- Activate your check card
- Change your PIN
- And more
Use Mobile Banking Features
- Mobile Banking FAQs
- Deposit checks with Mobile Check Deposit
- Add/Pay bills with Mobile Photo Bill Pay
- Send money with U.S. Bank Send Money
- Text Banking
Legal Agreements
Contact Information
Online & Mobile Customer Service
800.US.BANKS (872-2657)
International Collect Calls
503.401.9991
TDD - All Locations
800.685.5065
Log In to Online Banking to Email us about your account
How do I?
- Find branch hours: Find a location and hours.
- Update my address or other contact information: Log in to Online Banking, and choose "Self Service" from the customer service menu.
- Enroll in Online Banking: Enroll now.
- Set up or change account Alerts: Log in to Online Banking, and choose my alerts from the customer service menu.
- Retrieve my user ID: Get login assistance.
- Reset my password: Get login assistance.
- View, print or save online statements: Log in to Online Banking, and choose online statements on the left menu.
- Find information about accessibility.
- Learn more about the new rule for remittance transfers.
- Notify the bank of the passing of a customer
- Sign up for Quicken®
General Banking Questions
Contact your local branch to ask about general topics, including:
- Money Orders and Cashier's Checks
- Safe Deposit Boxes
- Wire transfers
- Notary Services
Contact Information
Cincinnati Metro
513.632.4141
Denver Metro
303.585.8585
Milwaukee Metro
414.765.4636
Minneapolis/St. Paul Metro
612.US.BANKS
612.872.2657
Portland Metro
503.US.BANKS
503.872.2657
St. Louis Metro
314.425.2000
All Other Locations
800.US.BANKS
800.872.2657
International Collect Calls
503.401.9991
TDD - All Locations
800.685.5065
U.S. Bancorp Investments, Inc.
800.888.4700
Corporate Headquarters
U.S. Bancorp
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402
Log In to Online Banking to Email Us about your Checking or Savings account
How do I?
- View My Account(s) Transactions: Log in to Online Banking.
- Request a New Checking or Savings Account: Apply for a checking account online.
- Change my name, or add/remove a name on my account(s): Contact your local branch or call 800.872.2657. A driver's license or other documentation may be required.
- Order Checks, Deposit and Withdrawal Slips: Log in to Online Banking and choose Self Service from the Customer Service menu.
- Find or request Cancelled Checks, Deposit Slips or Statements: Log in to Online Banking, and choose Self Service from the Customer Service menu.
- Find My Routing Number
- See my checking and savings account disclosures.
Contact Information
Cincinnati Metro
513.632.4141
Denver Metro
303.585.8585
Milwaukee Metro
414.765.4636
Minneapolis/St. Paul Metro
612.US.BANKS
612.872.2657
Portland Metro
503.US.BANKS
503.872.2657
St. Louis Metro
314.425.2000
All Other Locations
800.US.BANKS
800.872.2657
International Collect Calls
503.401.9991
TDD - All Locations
800.685.5065
U.S. Bancorp Investments, Inc.
800.888.4700
Corporate Headquarters
U.S. Bancorp
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402
Log In to Online Banking to Email Us about your Checking or Savings account
How do I?
- Request a New or Replacement Check Card:
- Log in to Online Banking, and choose Self Service from the Customer Service menu
- No Checking Account? Apply now
- Activate My Check Card: Learn about check card activation, Log in to Online Banking or call 800.236.3838.
- Change an ATM or Check Card PIN: Log in to Online Banking, and choose Self Service from the Customer Service menu. Have your current PIN handy
- Card Number and Expiration Change Checklist
- Find More Check Card Help: View our Check Card FAQ.
General Banking Questions
Call Customer Service or contact your local branch to ask about topics, including:
- Report a Lost or Stolen Check Card/ATM Card
- Lost/Stolen Checklist
- Report an Unrecognized or Unauthorized Transaction
Contact Information
Cincinnati Metro
513.632.4141
Denver Metro
303.585.8585
Milwaukee Metro
414.765.4636
Minneapolis/St. Paul Metro
612.US.BANKS
612.872.2657
Portland Metro
503.US.BANKS
503.872.2657
St. Louis Metro
314.425.2000
All Other Locations
800.US.BANKS
800.872.2657
International Collect Calls
503.401.9991
TDD - All Locations
800.685.5065
U.S. Bancorp Investments, Inc.
800.888.4700
Corporate Headquarters
U.S. Bancorp
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402
Log In to Online Banking to Email Us about your Checking or Savings account
How do I?
Set up my card
- Check the Status of My Credit Card Application? Please call 800.947.1444 and choose option 1 for the status of an application. The potential cardmember will be required to enter his/her social security number to locate the application. Additional verification item(s) will be needed to validate.
- Complete My Saved Application
- Activate My Credit Card: Follow instructions that come with your card or call the appropriate Cardmember Service number to the right.
Learn more about my card
- Learn more about your card benefits, how we protect your account, and all your account management tools. If you have a reward program, learn how to earn and redeem rewards.
Update my card
- Change the PIN: Please contact the appropriate Cardmember Service number to the right.
- Card Number and Expiration Change Checklist
Manage my card
After logging in to your account you can
- Make a Payment: Under Transfers & Payments, select Pay a U.S. Bank Account.
- Set Up Account Alerts: Under Customer Service, select My Alerts.
- Sign Up for Paperless Statements: Under My Documents, select Statement Preferences.
- View or Redeem Rewards Earned: Under My Account, select My Rewards.
- Download Transaction Data: From your Credit Card page, select Download Transactions at the top of the Account Activity table.
- Request a Credit Limit Increase: Under Customer Service, select Self Service and then select Manage Your Credit Account.
- Request a Balance Transfer: From your Credit Card page, select Request a Balance Transfer.
- Dispute a Charge: From your Credit Card page, select Dispute a Charge under Take Action.
- Add a Joint Owner: Under Customer Service, select Self Service and then select Manage Your Credit Account.
- Add an Authorized Signer: Under Customer Service, select Self Service and then select Manage Your Credit Account.
Online Security for my card
- We provide the highest levels of security, encryption, and firewalls. Our Online Risk-Free Guarantee covers any losses if there is any unauthorized use of your accounts while using U.S. Bank's online or mobile banking. Learn more about our Online Banking Security.
Report Lost or Stolen Cards/Accounts
- Report Lost or Stolen Check Cards or ATM Cards: Please Call 800.872.2657.
- Report Lost or Stolen Credit Cards: Please Call 800.285.8585.
- Report Lost or Stolen Credit-Line Cards or Checks: Please Call 888.852.5786.
- Lost/Stolen Checklist
Speak to someone about a Servicemembers Civil Relief Act (SCRA) Request
- The U.S. Bank Military Service Center is staffed with bankers familiar with the Servicemembers Civil Relief Act (SCRA).
- The Military Service Center can be reached at 800-934-9555 and is open Monday through Friday from 7 a.m. to midnight ET. If overseas, you can contact the Military Service Center using the international collect call number 513.277.5899.
- Learn more about Military Banking.
Contact Information
Cardmember Service
U.S. Bank Altitude Reserve Visa Infinite® Card
844.357.2015
U.S. Bank Cash+TM, Cash Rewards, Perks+, Platinum, College and Secured Visa® Cards
800.285.8585
U.S. Bank Cash 365TM American Express® Card
844.303.8122
U.S. Bank Premier Line
888.444.BANK
U.S. Bank Credit-Line
888.852.5786
FlexPerks® Travel Rewards Visa Signature® Card
877.978.7446
FlexPerks® Select Rewards Visa® Card
800.692.8472
FlexPerks® Gold, Travel Rewards and Select+ American Express® Cards
866.311.5550
U.S. Bank Offer Verification
800.530.9454
Servicemembers Civil Relief Act
Travel Rewards
AeroMexico Visa Card
866.794.2136
LATAM Visa Card
800.274.7200
Radisson RewardsTM Visa Card
800.236.4012
SKYPASS Visa Signature Card
866.359.4771
SKYPASS Visa Card
866.286.8472
Retail Rewards
Dillons REWARDS World Mastercard®
844.742.5806
Fred Meyer Rewards World Mastercard®
844.237.0594
Fry's REWARDS World Mastercard®
844.742.5807
Gymboree® Visa Card
866.234.4672
Harley-Davidson® Visa Card
800.699.2281
Harris Teeter REWARDS World Mastercard®
844.237.0596
King Soopers REWARDS World Mastercard®
844.742.5808
Kroger REWARDS World Mastercard®
844.237.0593
Polaris® Visa® Card
877.828.4726
Quicken® World Mastercard Card®
833.235.0940
QFC REWARDS World Mastercard®
844.742.5809
Ralphs Rewards World Mastercard®
844.237.0595
REI Co-op World Mastercard®
877.734.6060
REI Co-op Platinum Mastercard®
877.734.8742
Smith's REWARDS World Mastercard®
844.742.5810
Log in to Online Banking, and choose Customer Service on the Left Menu to Email Us About Credit Cards
How do I?
Manage My Mortgage Account
- Log In to My Mortgage Account: Access your mortgage account.
- Pay my Mortgage: Log in to your mortgage account.
Get Additional Information
- Contact Mortgage Customer Service: Call 800.365.7772.
- Get Answers to My Foreclosure Questions: Log in to your mortgage account, or contact us for mortgage help and repayment options.
Find Out More About Independent Foreclosure Review
Mortgage homeowners who were part of a foreclosure action between January 1, 2009 and December 31, 2010 may be eligible for an Independent Foreclosure Review of their loan.
Learn More>>
Speak to Someone about a Servicemembers Civil Relief Act (SCRA) Request
- The U.S. Bank Military Service Center is staffed with bankers familiar with the Servicemembers Civil Relief Act (SCRA).
- The Military Service Center can be reached at 800.934.9555 and is open Monday through Friday from 7 a.m. to midnight ET. If overseas, you can contact the Military Service Center using the international collect call number 513.277.5899.
- Learn more about Military Banking.
Contact Information
For Purchase
877.303.1637
For Refinance
877.303.1640
Customer Service
800.365.7772
Servicemembers Civil Relief Act
Email Us About Home Loans or a New Home Purchase or Refinance
How do I?
- Log In to My Home Equity Loan or Line: Log in to Online Banking
- Set Up Automatic Payment for a Loan, Line of Credit or Auto Lease: View Automatic Payment Form – Line of Credit or Loan (PDF).
- Check the Status of My Home Equity Loan/Line Application: call 800.720.BANK, contact your local branch or log in to the Application Status page.
- Make a Payment: Log in to Online Banking.
- Make a Transfer: Log in to Online Banking.
- Speak to someone about a Servicemembers Civil Relief Act (SCRA) request: call 800.934.9555, or if overseas, you can contact the Military Service Center using the international collect call number 513.277.5899. Learn more about Military Banking.
Contact Information
Cincinnati Metro
513.632.4141
Denver Metro
303.585.8585
Milwaukee Metro
414.765.4636
Minneapolis/St. Paul Metro
612.US.BANKS
612.872.2657
Portland Metro
503.US.BANKS
503.872.2657
St. Louis Metro
314.425.2000
All Other Locations
800.US.BANKS
800.872.2657
TDD - All Locations
800.685.5065
Servicemembers Civil Relief Act
Log In to Online Banking, and Choose Contact Us from the Customer Service menu to Email Us About Loans and Lines of Credit
How do I?
- Log In to My Loan or Lease: Log in to Online Banking.
- Pay My Auto/Boat/RV Loan: Log in to Online Banking and select Pay My U.S. Bank Account from the "I'd Like To" menu on the left.
- Make an Auto Lease Payment: Log in to Online Banking.
- Set Up Automatic Payment for a Loan or Lease.
- Check the status of an application: call 800-720-BANK, contact your local branch or log in to the Application Status page.
- Speak to someone about a Servicemembers Civil Relief Act (SCRA) request: call 800.934.9555, or if overseas, you can contact the Military Service Center using the international collect call number 513.277.5899. Learn more about Military Banking.
Contact Information
Cincinnati Metro
513.632.4141
Denver Metro
303.585.8585
Milwaukee Metro
414.765.4636
Minneapolis/St. Paul Metro
612.US.BANKS
612.872.2657
Portland Metro
503.US.BANKS
503.872.2657
St. Louis Metro
314.425.2000
All Other Locations
800.US.BANKS
800.872.2657
International Collect Calls
503.401.9991
TDD - All Locations
800.685.5065
Servicemembers Civil Relief Act
Log In to Online Banking, and Choose Contact Us from the Customer Service menu to email us about Auto, Boat, RV Loans and Leases.
U.S. Bank no longer offers Federal or Private Student Loans.
- Speak to someone about a Servicemembers Civil Relief Act (SCRA) request: call 800.934.9555, or if overseas, you can contact the Military Service Center using the international collect call number 513.277.5899. Learn more about Military Banking.
How do I?
- Report Fraud, Identity Theft or Suspicious Emails: Learn how to report it, or call 877.595.6256.
- Dispute an Unauthorized Charge on a Credit Card: Log In to Online Banking, and choose Self Service from the Customer Service menu.
- Dispute an Unauthorized Charge on a Check Card: Please call the appropriate phone number on the right.
- Place a Stop Payment on a Check: Please call the appropriate phone number on the right.
- Report Lost or Stolen Check Cards or ATM Cards: Please Call 800.872.2657.
- Report Lost or Stolen Credit Cards: Please Call 800.285.8585.
- Report Lost or Stolen Credit-Line Cards or Checks: Please Call 888.852.5786.
- Lost/Stolen Checklist
Contact Information
Cincinnati Metro
513.632.4141
Denver Metro
303.585.8585
Milwaukee Metro
414.765.4636
Minneapolis/St. Paul Metro
612.US.BANKS
612.872.2657
Portland Metro
503.US.BANKS
503.872.2657
St. Louis Metro
314.425.2000
All Other Locations
800.US.BANKS
800.872.2657
International Collect Calls
503.401.9991
TDD - All Locations
800.685.5065
How do I?
- Find information about sending a Consumer Domestic Wire Transfer (to a recipient residing in the United States).
- Find information about sending a Consumer International Wire Transfer (to a recipient residing outside of the United States). Learn more about the new rule for international remittance transfers.
General Banking Questions
Contact your local branch to ask about processing your wire transfer request today.
Contact Information
Cincinnati Metro
513.632.4141
Denver Metro
303.585.8585
Milwaukee Metro
414.765.4636
Minneapolis/St. Paul Metro
612.US.BANKS
612.872.2657
Portland Metro
503.US.BANKS
503.872.2657
St. Louis Metro
314.425.2000
All Other Locations
800.US.BANKS
800.872.2657
International Collect Calls
503.401.9991
TDD - All Locations
800.685.5065
Equal Housing Lender