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Report Suspicious Activity

Report Suspicious Activity

Criminals have many clever ways to steal from unsuspecting consumers.

For example, fraudsters may send you emails or direct you to websites that appear to be legitimate bank sites, then ask you to enter your account number. If this happens to you, you are being targeted for fraud and should report it to us immediately. U.S. Bank will never contact you to ask you for account numbers or other confidential banking or personal information.

 

Call 800-US BANKS (800-872-2657) to report suspicious activity.


Report lost or stolen cards

Report Lost or Stolen Cards

  • Call 877-595-6256 immediately to report lost or stolen U.S. Bank credit and debit cards.

Report Missing Replacement Cards

  • When your card expires, we will send you a new one. If your mail is stolen, your new card may fall into the wrong hands. Call us if you don’t receive a replacement card before the expiration date listed on your current card.


Monitor your accounts

Keep an Eye Out for Suspicious Activity on Your U.S. Bank Accounts

  • Monitor your statements closely, and immediately report any transactions you don’t recognize to the U.S. Bank Fraud Liaison Center at 877-595-6256.
  • Consider signing up for U.S. Bank’s free security alerts service to help you identify and stop potential fraud. Learn more about U.S. Bank security alerts.

How to Report Suspicious Activity Online

  • Log in to Online banking, then select Customer Service Center” on the left menu
  • Select "Report Account Issues"
  • Select the link that addresses your specific issue


Report suspicious emails

Beware of Suspicious Emails

  • Criminals may send you “phishing” emails designed to trick you into downloading malware or revealing confidential banking information Learn the signs of a phishing email.

How to Report Suspicious Emails

  • If you receive a suspicious email, immediately forward it to fraud_help@usbank.com. Your quick action helps U.S. Bank fight fraud.
  • This email box should only be used to forward fraudulent emails or text messages to U.S. Bank for investigation.


Report suspicious text messages

Be Wary of Suspicious Text Messages

How to Report Suspicious Text Messages

  • If you receive a suspicious text message, immediately forward it to us at: fraud_help@usbank.com. Reporting helps us fight fraud.
  • This email box should only be used to forward fraudulent text messages or emails to U.S. Bank for investigation.


Report suspicious phone calls or voice messages

Recognize Suspicious Phone Calls or Voice Messages

  • People who call and ask for confidential banking information are most likely criminals.
  • These people may sound legitimate, but don’t believe them. U.S. Bank will never contact you to ask for personal information.
  • We will only request confidential information to verify your identity when you initiate contact with us.
Learn how to recognize fraudulent phone calls and voice messages.

How to Report Suspicious Phone Calls or Voice Messages

  • If you receive a suspicious phone call or voice message, immediately call us at 800-US BANKS (800-872-2657).


Report identity theft

Report Identity Theft

  • Identity theft is the illegal use of someone else's personal information (such as a Social Security number or bank account number) in order to obtain money or credit.
  • If you think someone has stolen your identity, report it immediately to the U.S. Bank Fraud Liaison Center at 877-595-6256. Download the "Help for Identity Theft Victims (PDF)" for more details.

Do You Suspect Fraud?

The U.S. Bank Fraud Liaison team is here 24 hours a day, 7 days a week to protect you from theft and fraud.

Call Us
877-595-6256

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