IMPORTANT INFORMATION
We’re here to help.
Find solutions during critical times
If you’re experiencing financial hardships, we have solutions that may help. Here are just a few ways to find what you’re looking for:
General account help
- Make an appointment to speak with a banker by phone, in person or virtually.
- Ask U.S. Bank Smart Assistant® for help with quick tasks in the Mobile App or online banking.
- Call 24-Hour Banking at 800-USBANKS (872-2657) for general information.
Financial assistance programs
- For mortgage assistance programs, including forbearance and deferred payment plans, call 800-365-7900.
- For other types of financial assistance, such as flexible payment plans or fee waivers, call 888-287-7817.
Call from 7 a.m. to 8 p.m. CST Monday through Friday, and 8 a.m. to 2 p.m. CST on Saturday.
Revisit your budget
The U.S. Bank Mobile App and online banking make it easy.
Take steps to protect your personal information
The risk of fraud may increase during times of hardship. Here are some actions you can take:
- Be vigilant in monitoring your account activity.
- Recognize scams. Often they’ll sound urgent or ask you to click on a link.
- Investigate sellers or organizations before purchasing goods, making investments or donating to charities.
- Call our Fraud Department at 877-595-6256 if you suspect fraudulent activity.
U.S. Bank will never ask you for personal information via email or text. Learn more about how to protect yourself by visiting our online security page.
Start of disclosure content
Disclosures
Equal Housing Lender