Before starting the cancellation, make sure your information matches what the merchant has on file. We're only able to cancel services in your name that were paid for with a U.S. Bank debit or credit card. Your subscription is still active until the cancellation process is completed.

Please note cancellation may take a few days to process. You may have a charge for the subscription depending on the billing cycle. There also may be a one-time cancellation fee if you have a fixed period subscription.

To cancel a subscription using online banking or the U.S. Bank Mobile App

1. Select the account the subscription is being charged to.
2. Locate the recurring transaction and select it to open the details.
3. Choose Cancel this subscription. 
   
   OR

1. Select Plan & track, then choose Summary. 
2. Choose View your bills & subscriptions. 
3. Select Cancel subscription in the U.S. Bank Protect 360º tile.

If U.S. Bank can cancel your subscription:

1. We’ll ask for some personal details.
2. Mark the checkbox if you agree to the Digital Services Agreement.
3. Select Cancel subscription. We’ll send a confirmation email, and further communications will be provided by the merchant.

If U.S. Bank cannot cancel your subscription and:

• Merchant offers online cancellation.
  1. We’ll provide basic steps on how to cancel.
  2. After reading, select Go to [subscription name].
  3. You’ll be redirected to the other merchant’s website to complete the cancellation.
• Merchant offers cancellation by phone.
  1. We’ll provide their phone number and basic steps on how to cancel the subscription.
  2. You’ll need to call the merchant to complete the cancellation.
     • If you’re online, select Back to dashboard to exit.
     • If you’re on a mobile device, select Call [subscription name].