Our performance

Elevating capabilities and driving productivity

Two team members collaborating on software deployment

We have a strong foundation, and we have an ambitious plan to guide us into the future. To enable sustainable growth, we spent last year simplifying our organizational structure, accelerating automation through artificial intelligence, and optimizing our real estate. Those moves increased efficiency and productivity and generated savings to invest back in the business.

We have a strong foundation, and we have an ambitious plan to guide us into the future. To enable sustainable growth, we spent last year simplifying our organizational structure, accelerating automation through artificial intelligence, and optimizing our real estate. Those moves increased efficiency and productivity and generated savings to invest back in the business.

AI: Increasing productivity, improving client experiences

We've increased efficiency and enhanced client experiences by investing in AI and machine learning. For example:

  • Our engineers use AI tools to write and review code faster and to automate processes. Our GenAI-powered code-review assistant reduces review time by 75%, so our engineers can focus on higher-value work.
  • Our bilingual U.S. Bank Smart Assistant® is used 2.5 million times monthly through our website and mobile app and leverages advanced machine learning and conversational AI for seamless client experiences, including checking balances, tracking credit scores, and locking cards.
  • A GenAI-powered assistant helps our contact center agents provide better and faster assistance when a client calls.

Speed and simplicity

Four signature productivity programs helped us streamline and simplify our organization's cost structure: AI and automation, location optimization, real estate rationalization and organizational simplicity. By the end of 2025, we reported nine consecutive quarters of stable expenses and six consecutive quarters of positive operating leverage. Our efficiency ratio improved for the full year to 58.6%.1

We partially reinvested our productivity to drive growth and build capabilities for the future, in particular in technology, sales, and marketing. 

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Disclosures

  1. See Non-GAAP Financial Measures beginning on page 54 of the Annual Report for reconciliation.