Vehicle loans and leases customer service

Your guide to vehicle loans and leases

Manage my loan or lease.

Checking the status of your loan or line application is easy. Just choose one of the options below that is most convenient for you to get an update.

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

To make a one-time payment for your account, just follow these steps:

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Choose Bill payments, then Pay bills & U.S. Bank accounts from the main online banking page.
  2. Enter an amount, date, and select the account you'd like to pay from for up to 30 accounts. 
  3. At the bottom of the Pay screen the total amount and number of billers to be paid will be displayed.
  4. Select Review and Pay, then Pay now to schedule and confirm your payments. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the Pay bills and transfer at the bottom of the account dashboard, then Pay a bill.
  2. Select the account you'd like to pay then select Make a payment. 
  3. The minimum payment will be displayed automatically. If you want to pay a different amount, select Pay this amount.
  4. Review payment date and the selected pay from account. Select those options if you'd like to make any changes. 
  5. Select Pay to complete your payment. 

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

You can set up autopay by following these steps below. Once the setup is finished, the confirmation screen will display the first date the automatic payment will take place.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Go to Bill Payments and select Pay a U.S. Bank Account.
  2. From the dropdowns, select the accounts you'd like to pay to and from.
  3. To pay from an account not listed select Add an External Account. Select AutoPay.
  4. Select the payment amount and payment schedule, then Continue.
  5. Review your information and the AutoPay Terms and Conditions
  6. Check the box next to I agree to the AutoPay Terms and Conditions and select Submit.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Pay bills & transfer at the bottom of the dashboard.
  2. Choose Pay a bill, then select the account you'd like to pay.
  3. Under Payment settings locate Autopay and select Set up now.
  4. Complete the form to select payment amount, frequency and payment date, and the account you're paying from. 
  5. Select Start autopay to complete your set up.

We want to ensure we give you the most accurate payoff statement available and answer your questions. Please contact us at 800-872-2657 or visit your local U.S. Bank branch. 

If you are visiting the branch, feel free to schedule an appointment with one of our bankers.

Servicemembers Civil Relief Act (SCRA)

The Military Service Center is available to assist with any of your financial needs and can assist with questions related to the Servicemembers Civil Relief Act (SCRA). See below for the Military Service Center contact information and hours of operation. 

Phone (in the U.S.): 800-934-9555
Phone (international collect): 513-277-5899
Email: 24hrmilitaryservicecenter.shared@usbank.com
Hours of Operation: Monday through Friday 7 a.m. to midnight (ET)

We're proud to offer military checking benefits, VA home loans and more to support military service members, veterans and their families. Learn more about our military banking programs. Or, contact our Military Service Center where we can assist you with any of your financial needs including Servicemember Civil Relief Act (SCRA) benefits.