Vehicle loans and leases customer service

Checking the status of your loan or line application is easy. Just choose one of the options below that is most convenient for you to get an update.

• Log in to the Application Status page.
• Call us at 800-720-2265.
• Contact your local branch.

Online banking steps:

1. Choose Bill payments, then Pay bills & U.S. Bank accounts from the main online banking page.
2. Enter an amount, date, and select the account you'd like to pay from for up to 30 accounts. 
   
3. At the bottom of the Pay screen the total amount and number of billers to be paid will be displayed.
4. Select Review and Pay, then Pay now to schedule and confirm your payments. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select the Pay bills and transfer at the bottom of the account dashboard, then Pay a bill.
2. Select the account you'd like to pay then select Make a payment. 
3. The minimum payment will be displayed automatically. If you want to pay a different amount, select Pay this amount.
4. Review payment date and the selected pay from account. Select those options if you'd like to make any changes. 
5. Select Pay to complete your payment. 

Once you’ve set up automatic payment, we'll provide you a confirmation page to review. We'll tell you when your first automatic payment will start, the autopay details that were selected, and a reminder to pay the current month's payment due. To get started, choose the experience that works best for you.

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

1. Select Bill payments at the top of the page, then choose Pay bills & U.S. Bank accounts.
2. Locate the account you want automatically paid, then select Show details.
3. The details are displayed on the right side of the page. Select Autopay set up now.
4. Provide the following information. Once done, select Start autopay. We encourage you to review the terms of service before selecting Start autopay. 
   
   • Amount: Choose how much to pay. Options include minimum payment, statement balance, minimum payment with extra, or other amount.
   • Date: Choose when you'd like the payment to be delivered. This is considered the day the payment is made (i.e., transaction date).
   • Account: If you have more than one account on file, select the one you'd like the payment to pull from.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer at the bottom of the dashboard, then choose Pay a bill.
2. Select the account you want automatically paid, then choose Autopay set up now on the next page.
3. Provide the following information. Once done, select Start autopay. We encourage you to review the terms of service before selecting Start autopay. 
   
   • Amount: Choose how much to pay. Options include minimum payment, statement balance, minimum payment with extra, or other amount.
   • Date: Choose when you'd like the payment to be delivered. This is the considered day the payment is made (i.e., transaction date).
   • Account: If you have more than one account on file, select the one you'd like the payment to pull from.

We want to ensure we give you the most accurate payoff statement available and answer your questions.

To request a payoff quote on your Home Equity Line of Credit (HELOC), Auto Loan/Lease or Personal Loan, please call us at 800-USBANKS (872-2657).

To request a payoff quote on your Mortgage, please call us at 800-365-7772 or visit your local U.S. Bank branch. We accept relay calls.

If you are visiting the branch, feel free to schedule an appointment with one of our bankers.