KNOWLEDGE BASE

How do I place a stop payment on ACH or recurring debit transactions?

There are a few things to consider before you place a stop payment on a ACH or recurring debit transaction:

  • Payments already in process or completed can't be stopped.
  • To stop a scheduled payment, you'll need to submit the request at least three (3) business days before the scheduled payment date. 

If you have any questions, please call us at 800-USBANKS(872-2657). We accept relay calls.

Online banking steps:

To get started, just log in to online banking and follow these steps.

  1. From the top of the page, select Customer Service then Self Service.
  2. Within the Deposit Account section, select Request a stop payment.
  3. Select I used my debit card or account number, then Continue. If you select I used my bill pay at usbank.com, you’ll be directed to the bill pay screen to cancel the payment.
  4. Verify the account used for the transaction is selected, then choose the merchant making the charge. If the merchant isn't listed, select Merchant not listed at the bottom.
  5. Choose the payment amount you'd like to stop, then select Continue. If there's a fee to stop the payment, the amount will be displayed on the page.
  6. If you're stopping a recurring debit transaction, choose stop all future payments.
  7. Review your information, then select Submit.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the account used for the transaction, choose Account options listed under your available balance, then select Stop payments.
  2. Choose I used my debit card or account number, then Continue. If you select I used my bill payatusbank.com, you’ll be directed to the bill pay screen to cancel the payment.
  3. Verify the account used for the transaction is selected, then choose the merchant making the charge. If the merchant isn't listed, select Merchant not listed at the bottom.
  4. Choose the payment amount you'd like to stop, then select Continue. If there's a fee to stop the payment, the amount will be displayed on the page. 
  5. If you're stopping a recurring debit transaction, choose stop all future payments.
  6. Review your information, then select Submit.