KNOWLEDGE BASE

How do I report a credit card as lost or stolen?

If your credit card is missing, we can help you close and replace the card. 

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select Customer Service from the top menu bar, then Self Service.
  2. Within the Credit cards, Charge Cards, and Personal Lines section, select Report Card Lost or Stolen.
  3. A page will display with the expectations for the process, select Continue.
  4. Review the recent transactions. Select Yes if the transactions are valid or select No if there are unrecognized transactions. Then select Continue.
    • If you see any transactions you don't recognize, please call us right away at 866-821-8411. One of our representatives will help you through the process.
  5. Enter the date that the card went missing, then select Continue.
  6. Select Standard Delivery or Expedited Delivery, then Continue. 
    • Some credit cards will only offer expedited delivery. 
    • If the card needs to be delivered to a different address, please call us at 800-285-8585.
  7. Review the order details, then select Report Card Lost or Stolen

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank mobile app.
  1. From the account dashboard, select the Menu in the upper left corner, then Manage cards.
  2. If you have multiple cards, select the card you would like to close and replace.
  3. Select Report card lost or stolen from the card controls menu.
  4. A page will display with the expectations for the process, select Continue.
  5. Review the recent transactions. Select Yes if the transactions are valid or select No if there are unrecognized transactions. Then select Continue.
    • If you see any transactions that you do not recognize, please call us right away at 866-821-8411. One of our customer service representative will help you through the process.
  6. Enter the date that the card went missing, then select Continue.
  7. Select Standard Delivery or Expedited Delivery, then Continue.
    • Some credit cards will only offer expedited delivery.
    • If the card needs to be delivered to a different mailing address, please call us at 800-285-8585.
  8. Review the order details, then select Report Card Lost or Stolen