It can be stressful to find out your card is missing, but we can help. Use our digital banking services whenever you need to:

• Check for unauthorized activity. If you see purchases you haven’t made, you can call us at 866-821-8411.
• Lock your card while you look for it. See also: How do I lock or unlock my credit card?
• Report your card as lost or stolen. You’ll be given a new card number, expiration date, and security code.
• If you need your card sent to a different address, call 800-285-8585.

To report your credit card as lost or stolen using online banking or the U.S. Bank Mobile App

1. Select the credit card that’s missing and choose Account.
2. Select Details & controls, then choose Lost or stolen card.
   • Online banking: “Details & controls” can be found on the right side of the page within the Card info tile.
   • U.S. Bank Mobile App: “Details & controls” can be found by scrolling to the Manage card tile.
3. Select Lost, Stolen, or Never received, as applicable.
4. Select the card to close and replace, then choose Continue.
5. We'll lock your card. Select Continue.
6. Enter the date your card went missing (or your best guess), then select Continue.
7. Review the recent transactions. Choose:
   • Yes, continue if the transactions are yours.
   • No, I don't if you don't recognize them.
8. Choose to keep your current PIN or have a new one mailed to you, then select Continue.
9. If your card has design choices, you can choose Keep current design or Choose new design.
10. Confirm your shipping details and select Continue if everything looks right. 
11. Review the order details, then select Replace card. 

More information

• While waiting for your new card to arrive, a virtual copy is available in your digital banking.
  See also: How do I find my credit card number (virtual card)?
• You can add your virtual card to your mobile wallet for contactless purchases.
  See also: How do I add a card to my digital wallet?
• Recurring transactions generally continue being paid without interruption after the card number has changed. However, this is not guaranteed. If you have recurring transactions, we suggest letting those businesses know you have a new card number.