KNOWLEDGE BASE

How do I report a credit card as lost or stolen?

If you don't have your credit card, we can close that card number and replace it with a new one. When we do that, we'll send a replacement card to your address on file. If it needs to be delivered to a different address, call Cardmember Service at 800-285-8585*.
 
Important: If you see any transactions you don't recognize, contact us at 866-821-8411* right away. We have representatives standing by 24 hours a day to help.

*We accept relay calls. 

If you'd like the card to be sent to the address on file, follow the experience below that works best for you.

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

  1. Select Customer Service from the top of the page, then choose Self Service.
  2. Select Report Card Lost or Stolen within the "Credit Cards, Charge Cards, and Personal Lines" section.
  3. Select the card you'd like to close and replace.
  4. A page will display with the expectations for the process, select Continue.
  5. Review the recent transactions, then select Continue. Choose Yes if the transactions are valid. Select No if you don't recognize them.
  6. Enter the date the card went missing, then select Continue.
  7. Choose which delivery method you'd like, then select Continue. Please note, some credit cards only offer expedited delivery. 
  8. Review the order details, then select Report Card Lost or Stolen
    • After the card is reported as lost or stolen, new virtual card information may be available. Just return to the account, look for the account name and select Card number below it.
    • In some cases, it may take one business day for your card information to be available within digital banking.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Open the main menu in the upper left corner, then choose Manage cards
  2. Select the card you'd like to close and replace.
  3. Select Report card lost or stolen.
  4. A page will display with the expectations for the process, select Let's begin.
  5. Review the recent transactions, then select Continue. Select Yes if the transactions are valid. Select No if you don't recognize them.
  6. Enter the date the card went missing, then select Continue.
  7. Choose which delivery method you'd like, then select Continue. Please note, some credit cards only offer expedited delivery. 
  8. Review the order details, then select Report Card Lost or Stolen
    • After the card is reported as lost or stolen, new virtual card information may be available. Just return to the account, look for the account name and select Card number below it.
    • In some cases, it may take one business day for your card information to be available within digital banking.

Additional information

To view your card virtually please refer to How do I find my credit card number (virtual card)?