U.S. Bank announces assistance for customers affected by COVID-19 pandemic

March 13, 2020

Customers are encouraged to visit service information webpage or contact designated phone line.

U.S. Bank today announced that it is making immediate adjustments to certain consumer and small-business products to make them more affordable for customers.

The temporary measures, which will be in place until March 31 and be re-evaluated as the situation evolves, are designed to help existing customers who have been affected by the novel coronavirus, COVID-19.

“We understand the financial pressure that many of our customers, both consumers and businesses, are facing due to the coronavirus and we’re here to help,” said Andy Cecere, chairman, president and CEO of U.S. Bank. “We’re doing everything we can to limit the virus’ potential impact on our employees, customers and operations. The health and safety of our employees and the financial needs of our customers are our top priorities, and we are acting aggressively to ensure those.”

Customers are encouraged to visit the U.S. Bank or contact our designated line at 888.287.7817 to speak with a customer service representative about products or customer assistance programs that may be available, including mortgage relief options.

Effective today, U.S. Bank is making temporary adjustments to several lending products and services to make them more affordable and accessible to existing customers affected by COVID-19.

For consumer customers we have made temporary adjustments to the Simple Loan, our transparent installment loan, and Personal Loan products. For business customers, we have made temporary adjustments to business products like Quick Loan and Cash Flow Manager. Details on these temporary offerings can be found on

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