How do I report a concern with a U.S. Bank product or service?

If you’re having an issue with a U.S. Bank product or service, we’re here to help. We will work to understand and address your issue and concern as quickly as possible. And we’ll use what we learn to improve our overall experience.

You may contact us anytime in person at any of our branch locations or contact us at the applicable number below. We accept relay calls.

Account type

Service department

Phone number

Checking, savings, loans, lines, or lease accounts

24-Hour banking

800-USBANKS (872-2657)

Existing mortgages

Mortgage banking


Service, trading, and new investment accounts

U.S. Bancorp Investments, Inc.


Business and personal credit cards

Cardmember service

Call the phone number on the back of your card for help with that specific account*.

*We can also be reached at one of our general numbers: Personal credit cards at 800-285-8585 or business credit cards at 888-485-4545.