KNOWLEDGE BASE
How do I report a concern with a U.S. Bank product or service?
If you have a concern about a U.S. Bank product or service, we are here to help. We will work with you to understand the issue and resolve it as quickly as we can.
You can:
- Visit any U.S. Bank branch.
- Call the appropriate service team below (We accept relay calls).
|
Account type |
Service department |
Phone number |
|
Checking, savings, loans, lines, or lease accounts |
24-Hour banking |
800-USBANKS (872-2657) |
|
Existing mortgages |
Mortgage banking |
800-365-7772 |
|
Service, trading, and new investment accounts |
U.S. Bancorp Advisors, Inc. |
800-888-4700 |
|
Business and personal credit cards |
Cardmember service |
Call the phone number on the back of your card for help with that specific account*. |
Do you need our general credit card contact number?
- Personal credit cards: 800-285-8585
- Business credit cards: 866-485-4545