KNOWLEDGE BASE

How do I redeem my points for airline travel, hotel stays, car rentals, etc.?

How you redeem rewards depends on the type of account you have. Take a look at the rewards section of your billing statement to identify your rewards program. Please be aware of the following:

  • If you find you don't have the option to view or redeem rewards, your rewards program may be with a retail partner such as REI or SKYPASS. Please contact them for your rewards balance and redemption options. 
  • For all other questions, please call our Rewards Center at 888-229-8864.

If your rewards program is supported by U.S. Bank (e.g., FlexPerks or Altitude), just follow these steps:

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select My Accounts at the top of the page, select My Rewards, then Redeem Rewards & Access Card Benefits.
  2. Select Travel from the top menu.
  3. From the search screen, select what type of travel you'd like (flight, hotel, car rental, activity). Complete the required fields and select Search.
  4. Make your travel selections and continue through the checkout process to reach the itinerary confirmation. 

U.S. Bank Mobile App Steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. From the account dashboard, select the credit card you'd like to view. 
  2. Select Redeem or view my rewards
  3. Select Travel from the top menu.
  4. From the search screen, select what type of travel you'd like (flight, hotel, car rental, activity). Complete the required fields and select Search.
  5. Make your travel selections and continue through the checkout process to reach the itinerary confirmation. 

Additional information:

  • Flight searches automatically default to economy class. If you'd like to fly first class or business class, choose your desired class from the Preferred Class drop-down when selecting your search criteria.
  • Infant on Lap booking is available for select domestic flights. Choose the children's ages based on the final date of travel.
  • Multiple travel items may be added to an itinerary, such as flight and hotel stay; however, only one flight can be added to an itinerary.