KNOWLEDGE BASE

How do I request a replacement credit card?

We want to make it easy to order a new credit card. Follow the applicable process below.

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Customer service from the top of the page, then choose Self service.
  2. Within the Credit cards, charge cards, and Personal Lines section, select Order a new card, then choose the reason for the card replacement.
  3. If you have more than one card holder, choose who needs a new card, then select Continue. 
  4. Choose the shipping method and review the address. Then select Continue.
  5. Review your order details. If everything's correct, select Submit order.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
  1. Open the main menu, choose Manage cards, then select the credit card to replace.
  2. Select Order a new card within the Control section, then choose the reason for the card replacement.
    • You may have to scroll down to find the Control section.
  3. If you have more than one card holder, choose who needs a new card, then select Continue. 
  4. Choose the shipping method and review the address, then select Next.
  5. Review your order details. If everything's correct, select Submit. 

Additional information:

Before submitting your card order, ensure the shipping address is correct.
When a replacement card is ordered, the card number may change.

  • To ship to a different address or ensure the card number stays the same, call us at 800-285-8585. Don’t proceed to place a mobile or online order.

There may be a fee for selecting an expedited shipping method.