KNOWLEDGE BASE

How do I edit or cancel an external account transfer?

Before you can edit or cancel an external account transfer:

  • It must be in a pending status and before 7 a.m. CT on the day it's scheduled. 
  • It cannot be a same-day transfer (i.e., needs to be scheduled for a future date).

To edit or cancel an external account transfer using digital banking

  1. Select Transfer & pay and choose External transfers and wires
    Note: Mobile banking users will see "External transfers, wires, & ACH".
  2. Select View or edit transfers, then choose the transfer you'd like to modify. 
  3. To cancel: Select Cancel transfer, then confirm once more to remove it. 
    To edit: Select Edit transfer, make your changes, then choose Save

More information

  • Same day transfers cannot be edited or changed once they are submitted. 
  • If the transfer is in a status of "Scheduled" or "Complete", it cannot be edited or cancelled.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.