KNOWLEDGE BASE

How do I change my password?

Change your password whenever you need to. Here's how:

Online banking

  1. Select Customer Service at the top of the page, then choose My Profile
  2. Select Edit login preferences, then choose Edit to the right of "Password".
  3. Provide your current password. Then enter a new password and re-enter it once more. 
  4. When complete, select Update password

U.S. Bank Mobile App

  1. Open the main menu, select Security center.
  2. Select Update password, then choose Change password.
  3. Provide your current password. Then enter a new password and re-enter it once more.
  4. When complete, select Update password.

Additional information

To ensure your information is secure, these minimum requirements need to be met:

  • Password is 8 - 24 characters long, with no spaces.
  • Include at least one number and one upper-case letter.

You may receive an error message if one of the following occurs:

  • You're trying to re-use a password.
  • Three identical characters or numbers are listed in a row.
  • Using your username or the word "Password".