KNOWLEDGE BASE

How do I change my password?

Whenever you need to change your password, follow the applicable process below.

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Customer Service at the top of the page, then select My Profile
  2. Locate the Login Preferences section on the right side of the page. Then choose Edit below Password.
  3. Provide your current password. Then enter a new password and re-enter it once more. When complete, select Submit

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Open the main menu, select the gear icon to the right of your name, then select Password.
  2. Choose Password in the Login Preferences section, then select Edit right below it.
  3. Provide your current password. Then enter a new password and re-enter it once more. When complete, select Submit.

Additional information:

To ensure your information is secure, these minimum requirements need to be met:

  • Password is 8 - 24 characters long, with no spaces.
  • Include at least one number and one upper-case letter.
  • Optional special characters such as %, $, &, #, or *, may be included.

You may receive an error message if one of the following occurs:

  • You're trying to re-use a password.
  • Three identical characters are listed in a row.
  • Using your username or the word "Password”.

If you have any questions, please call 800-USBANKS (872-2657). We accept relay calls.