KNOWLEDGE BASE

How do I resolve a Spend Management policy violation?

If a transaction violates the expense policy, you will receive an email that explains the reason for the violation. The email will also tell you how to fix the issue and what may happen if you do not act.

Enter the missing transaction information to resolve the violation. Once you do, your card will be turned back on.

Note: If your card was already turned off before the policy violation occurred, it will stay off after you resolve the violation. Contact an administrator or business owner to turn the card back on.