KNOWLEDGE BASE

How do I join my virtual branch appointment?

When you book a virtual appointment, we send you an email and/or text with links to join during your scheduled time. Follow the experience below that works best for you.

Online steps:

  1. Select the link in the follow-up email to join your meeting.
  2. The video appointment will load in your web browser. Select Continue to begin your virtual appointment.
  3. Audio and video will work through your computer. Ensure that you allow the meeting to use both your microphone and camera. Audio and video settings can be adjusted in your settings using the gear icon in the upper right corner.

Mobile app steps:

  1. Select the link in the follow-up text or email on your mobile device to join your meeting.
  2. The video appointment will load in your web browser. Select Continue to begin your virtual appointment.
  3. Audio and video will work through your phone. Ensure that you allow the meeting to use both your microphone and camera. Audio and video settings can be adjusted in your settings using the gear icon in the upper right corner.  

Additional information

If you cannot find your link or are having trouble joining the meeting, please call the branch to speak with the banker via the phone.