KNOWLEDGE BASE

If I receive eStatements, will I also get paper statements?

Generally, we won't send paper statements. However, when there's information we’re required to communicate in writing (such as the yearly Privacy Pledge notice), a paper statement may be mailed. 

If you ever need a copy of a statement, regardless if you get paper or electronic statements, log into online banking, our mobile app, or give us a call. We accept relay calls.

  • General Banking Customer Service
    For 24-hour help with checking, savings, and loan accounts: 800-USBANKS (872-2657).
  • Mortgage Customer Service
    For help with your existing mortgage account: 800-365-7772. 
  • Credit Card Customer Service
    Call the phone number on the back of your card for customer service specific to your account. Or call one of these general numbers:
    Cardmember Service consumer: 800-285-8585.
    Cardmember Service business: 866-485-4545.
  • Wealth Management Trust and Investment Services
    For help with your Trust and Investments online experience or access issues: 855-594-7236 (toll free).
  • U.S. Bancorp Investments, Inc.
    For service, trading, and new investment accounts: 800-888-4700.