Over the last year, U.S. Bank has introduced new capabilities that significantly expanded the offering for small business clients. What’s driving the newness? 
This expansion is driven by what we hear from small business owners through daily conversations with the 1.4 million small business customers we serve and the 1,000 owners who participate in our annual small business survey. In the 2025 survey, 63% said they feel overwhelmed by the number of tools required to run their operations, and 82% want those tools consolidated. Our goal is to help owners simplify operations, better manage cash flow and control spending with digital solutions that work together and are easy to use.

How is your expanded offering addressing challenges small businesses face when it comes to their financial operations?
We’ve created a more seamless cash flow management system that reduces costs, labor and time spent. Business Essentials bundles checking and payment acceptance, making it easier to manage operating capital. Spend Management provides real-time control over card-based spending and is unique in the industry in the way it streamlines the reconciliation process and provides customized spending guardrails for employee cardholders. Bill Pay for Business centralizes payables and U.S. Bank Payroll simplifies paying employees and automates tax compliance. Business owners have one unified view across all the information within their online banking and many of these solutions are free to use.

Access to capital is also critical to business growth. That’s why we focus on SBA lending and are now one of the top SBA lenders nationally, and we’ve built a dedicated team serving medical, dental and veterinary practices.

What are we hearing from small business clients as they’ve started using these new cash flow management tools?
Clients tell us they value these solutions and save money by not having different providers for every service. More than half of small business customers who started banking with us in the last year have opened a Business Essentials account. We’ve seen customers bundling tools, making them even more powerful. For example, 40% of our U.S. Bank Payroll customers are also using Bill Pay for a unified view of spending. 

How will U.S. Bank build on this momentum in the year ahead? 
We’re looking across the bank at our small business solutions to make our offering even more connected, including adapting commercial client capabilities to fit small business needs, expanding the functionality of current tools and making it easier for small businesses to access capital to grow. Importantly, small business owners tell us that the relationships they have with their bankers and local branches are a critical support system. We have several initiatives underway to expand and resource those teams to help them build deeper partnerships with our small business customers. 

Deposit products are offered by U.S. Bank National Association. Member FDIC.
 

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