AI and jobs: Job losses or job changes
Worker anxiety about AI’s potential impact on the job market is increasingly visible. A common fear is that AI tools will eliminate jobs, creating an employment nightmare for workers. Bovino and Araujo believe these fears are overblown and that the more likely scenario is that certain jobs will take on a new look.
In some workplaces, AI is already redistributing tasks within jobs, increasing productivity and reducing the time spent on more routine tasks. “While it’s true that AI agents will replace some jobs,” says Bovino, “it’s also true that we’ve seen this happen before during other transition periods.” She notes that the Industrial Revolution, the automobile, automated teller machines (ATMs), and the rise of the internet often altered workplaces. “What also happened is that new jobs and new industries were created,” says Bovino. “Ultimately, AI is positioned to create more wealth, with more income opportunities spread across the economy. This is similar to what happened during other periods of economic disruption as new technologies emerged.”
While some fear job elimination, Bovino points out that this doesn’t always happen. “In the case of ATMs, bank tellers weren’t replaced, but their jobs changed, increasingly focused on complex transactions and relationship management rather than simply handling routine transactions.” There were nearly 9% more bank tellers in 2022 than in 1985, when ATMs began to proliferate.
“At this point, it’s impossible to know what all the potential new jobs might be that will emerge as AI continues to evolve,” says Araujo. “As with past revolutions, it is often the work that changes, not the worker who is replaced.”
Economic theory suggests that exposed workers may face lower labor demand and wages. By contrast, those working in jobs that can incorporate AI to enhance productivity are likely to earn higher wages. AI may replace knowledge typically applied to entry-level work. But organizations that focus on training a labor force to adapt to a changing work environment are more likely to benefit.
According to PwC, between 2018 and 2024, wages for employees in industries “most exposed” to AI grew by 16.7%, doubling the wage growth rate for workers in industries “least exposed” to AI. This suggests that employers are rewarding workers who successfully leverage AI to enhance productivity.