Global Transition Solutions (GTS)
Welcome to the U.S. Bank GTS program.
On this program home page, you’ll find information and links for both new and existing customers, as well as corporate HR representatives. You can also access useful documents and contact information for the Japanese Customer Service Unit (JCSU).
For new GTS applicants
Clients applying for the GTS program from Japan can learn more about program and account benefits, eligibility and how to apply.
For existing GTS clients
Clients who already have a GTS account can find guidance on required procedures after arriving at your destination or returning to Japan, as well as important information to maintain your account.
Other GTS program pages
About wire transfer
Learn how to make wire transfers to or from a U.S. Bank account as a GTS client.
For HR personnel
HR representatives of Japanese companies based in the U.S. can learn the features of the GTS program, which benefit both employees and the company, as well as how to apply.
From within the U.S. or a country other than Japan:
Telephone:
888-507-7669 (U.S. toll-free)
714-985-2136 (Standard calling charges apply.)
Fax:
866-236-9744 (U.S. toll-free)
714-985-2137 (Standard calling charges apply.)
Hours (U.S. Pacific Time):
Monday to Friday: 6 a.m. to 6 p.m
Saturday & Sunday: Closed
*Closed on some public holidays in the U.S.
From within Japan:
Telephone:
0120-628-320 (Japan toll-free)
1-714-985-2136 (Standard calling charges apply.)
Fax:
0066-33-814689 (Japan toll-free)
1-714-985-2137 (Standard calling charges apply.)
Hours (Japan Standard Time):
Monday: 11 p.m. to 0 a.m.
Tuesday to Friday: 0 a.m. to 11 a.m., 11 p.m. to 0 a.m.
Saturday: 0 a.m. to 11 p.m.
Sunday: Closed
*Closed on some public holidays in the U.S.
**During U.S. Daylight Savings Time from March to November, the time shifts forward by one hour.
Helpful links and documents1
More GTS program information
- Account opening guide PDF (bilingual)