Get the tools you need to maximize eBill Service:
- Complimentary marketing campaign materials to drive customer adoption
- Tutorial videos to help get your support staff trained
- Downloadable quick guides to help your support staff service your customers
Plan your personalized marketing campaign.
Create a comprehensive marketing campaign for your organization designed to help your customers make digital payments, use paperless billing, and enroll in email and/or text alerts.
The marketing guide provides easy instructions for how to add your company’s logo, website and more to one of the marketing toolkit designs.
Choose your campaign materials.
Download a marketing toolkit with a full range of digital messaging, paper messaging and how-to guides.
The Carefree toolkit
Light, modern and trendy.
The Golden Hour toolkit
Simple, clean and sophisticated.
Get support staff up to speed on the eBill Service Payment Center.
From servicing customers to running reports, view tutorial videos and quick guides that detail the ins and outs of the Payment Center.
Looking up customers
Learn how to look up customer details and complete specific tasks like resetting passwords on your customers' behalf. (Video length: 2:52)
Servicing customers
Learn to schedule payments, edit scheduled payments, add or delete funding sources, answer historical billing questions and refund payments on behalf of your customers. (Video length: 3:04)
Running reports
Learn to run reports that help streamline your business and improve operational efficiencies, such as payment, customer, settlement, intra-day, card expiry, notification and audit reporting. (Video length: 3:35)
User guides to help you get started
We’ve created user guides to show you what the new solution looks like and help you with the most common functions in eBill Service.
More eBill Service support is just around the corner.
We're here to help from detailed, comprehensive training videos for your staff to one on one assistance. Contact your eBill Service Support Team at 1-800-205-6726 or email eBill.Service@usbank.com.