Healthcare Payments Insight Report

Provider vs. Patient Experiences in Healthcare Payments

We surveyed 2,000 consumers and 320 healthcare providers to understand how both groups view the healthcare payments experience. The results, compiled in our newest Healthcare Payments Insight Report, show providers and patients really want the same things from payments technology – positive payment experiences, improved engagement and streamlined workflows.

Among many highlights, the report shows:

76% of providers are happy with their patient payment platform.
58% of patients are not satisfied with the communication they receive on costs.
45% of patients were not offered a payment schedule or financing options.

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From the report

All providers grapple with manual billing processes. Technologies are available to reduce the manual processes that orchestrate payment systems, namely: omni-channel payments, online portals and mobile apps, automated and recurring billing, and EHR integration.

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