Healthcare Payments Insight Report

Turn payment solutions into people solutions.

Patient payment behaviors have changed post-pandemic. Patients are increasingly demanding the ability to use modern payment methods with their healthcare providers. This presents an opportunity for providers to enhance the payment process and offer a more convenient payment experience.

Shift your focus today. Review our Healthcare Payments Insight Report to learn about the consumer payment experience, expectations and more. This report found that:

56% of patients visit their healthcare patient portal 1-4 times a month to pay bills.
42% of consumers store their preferred payment method with their healthcare provider.
53% of consumers would like to receive their medical billing information via email.

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An employee at a clinic accepting a payment from a patient.

Two women looking at healthcare paperwork. One is a doctor and the other is a patient.

Create the ideal patient financial journey.

Seventy-two percent of healthcare leaders see convenience as the top patient priority, according to a recent survey of finance and revenue management executives at U.S. healthcare companies. Providing digital payment methods that consumers already use is key to providing that convenience.

Check out our article highlighting the top payment priorities for healthcare consumers and how those priorities can inform your payment transformation efforts.

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From the report

Healthcare providers can increase patient satisfaction by investing in updated payment platforms and technologies ... and modernizing the patient’s financial experience. A failure to modernize can impact patient attrition, and may become a catalyst for non-payment.

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